Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chundra Lightning

Memphis

Summary

Dynamic Sort Supervisor with extensive experience at LaserShip, skilled in optimizing workflows and implementing safety protocols. Proven ability to train and lead teams, resolve conflicts, and enhance sorting procedures. Adept in RF scanning and committed to maintaining high standards of accuracy and efficiency in fast-paced environments. Reliable warehouse professional with excellent multi-tasking and decision making skills. Adept and maintaining productivity and accuracy in fast-paced and high-stress work environment. Offering aptitude for basic math and several years of related experience.

Overview

11
11
years of professional experience

Work History

Sort Supervisor

Lasership/ Ontrac
Memphis
08.2023 - Current
  • Identified potential issues with equipment used in the sorting process and reported them immediately.
  • Provided training and guidance to new staff on proper sorting techniques.
  • Supervised a team of sorters to ensure timely completion of tasks.
  • Managed and monitored the daily operations of all sorting activities.
  • Implemented safety protocols while handling packages during sorting operations.
  • Resolved conflicts between staff members arising from disagreements over work assignments or deadlines.
  • Developed procedures for sorting, loading, unloading, and transporting packages.
  • Established standard operating procedures for all sort-related tasks within the organization.
  • Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
  • Scanned packages with RF scanner, sorted packages and palletized products according to warehouse or shipping destination.
  • Participated in regular training sessions to improve sorting techniques and safety practices.
  • Followed company policies and procedures for waste management and sorting.
  • Assisted in loading and unloading items from delivery trucks.

Package Sorter

LaserShip
Memphis
05.2022 - 08.2023
  • Scanned barcodes on packages to ensure accuracy of delivery.
  • Unloaded incoming shipments from conveyor belts.
  • Collaborated with other team members while working towards common goals and objectives.
  • Inspected packages for signs of damage or tampering.
  • Repackaged damaged goods when required prior to shipping out again.
  • Stacked packages in designated areas for further processing.
  • Sorted incoming shipments and separated packages by size, type and destination within warehouse.
  • Reported safety or workflow concerns to leadership for further investigation.
  • Trained new employees regarding warehouse procedures and standards.

Customer Service Representative

American Call Centers
Memphis
05.2019 - 05.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.

Operator

The Hershey Company
Memphis
03.2014 - 05.2019
  • Performed routine maintenance on equipment to ensure optimal performance.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
  • Monitored and adjusted machine operations as needed for quality assurance.
  • Assisted in the setup of production lines according to customer specifications.
  • Inspected finished products to verify conformity to quality standards.
  • Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
  • Maintained production and quality documentation.
  • Measured and weighed items to meet quality standards and prevent waste.
  • Set up and operated production machinery according to specific standards and protocols of company.

Education

High School Diploma -

Raleigh Egypt High School
Memphis, TN
05-2012

Skills

  • Equipment maintenance
  • RF scanning
  • Sorting procedures
  • Conflict resolution
  • Safety protocols
  • Employee training
  • Team supervision
  • Workflow optimization
  • Customer service
  • Communication skills
  • Speed and accuracy
  • Warehouse safety
  • Damaged goods handling
  • Sorting techniques
  • Hand-eye coordination

Timeline

Sort Supervisor

Lasership/ Ontrac
08.2023 - Current

Package Sorter

LaserShip
05.2022 - 08.2023

Customer Service Representative

American Call Centers
05.2019 - 05.2022

Operator

The Hershey Company
03.2014 - 05.2019

High School Diploma -

Raleigh Egypt High School

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Chundra Lightning