Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Chynna Street- Lopez

Memphis

Summary

Customer Service Representative with proven success in high-pressure sales and account management settings. Demonstrates strong presentation and communication skills, effectively addressing diverse customer needs. Recognized for problem-solving abilities that enhance customer satisfaction and drive sales performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

DeSoto Collision
Memphis
08.2024 - Current
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Conducted regular follow-up calls with customers
  • Maintained a high level of professionalism when dealing with difficult customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Collected deposits or payments and arranged for billing.

Apartment Leasing Agent

Apartmentsnearme-Memphis
Memphis
01.2022 - 07.2024
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Handled rent collection duties including issuing late notices or eviction notices if necessary.
  • Greeted prospective tenants, answered questions and provided tours of available units.
  • Assisted current tenants with maintenance requests and other inquiries.
  • Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
  • Tracked occupancy rates and prepared reports for upper management.
  • Inspected vacated apartments to ensure that they were left in good condition.
  • Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
  • Developed marketing strategies to increase demand for vacant units.
  • Prepared leases, move-in and move-out paperwork and other documents for new tenants.
  • Performed periodic inspections of units to ensure proper upkeep by tenants.
  • Received rent payments and tracked transactions in accounting software.
  • Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Coordinated maintenance and repair requests and contacted contractors for bid proposals.
  • Developed relationships with customers by providing excellent customer service.
  • Coached new employees on best practices for closing deals quickly and efficiently.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.

Customer Service Representative

Statefarm Insurance
Memphis
01.2021 - 01.2022
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided accurate information about products and services to customers.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed strong customer relationships to encourage repeat business.
  • Updated databases with new and modified customer data.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Certified Nursing Assistant

Kirby Pines Retirement Community
Memphis
05.2019 - 01.2021
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
  • Maintained confidentiality of all patient information according to HIPAA guidelines.
  • Conducted regular rounds to check on patients' safety and proactively address issues.

Customer Service Representative

JCPenney's
Memphis
01.2018 - 04.2019
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Certificate - Property And Casualty Insurance

TN Department Of Commerce And Insurance
Dallas, TX
03-2021

Certificate - Nursing

The Healthcare Institute
Memphis, TN
08-2018

High School Diploma -

Amanda Elzy High School
Greenwood, MS
05-2016

Some College (No Degree) - Biology

Mississippi Valley State University
Itta Bena, MS

Skills

  • Customer service
  • Data entry
  • Conflict resolution
  • Record keeping
  • Billing procedures
  • Customer relationship management
  • Time management
  • Active listening
  • Microsoft PowerPoint
  • Multitasking and organization
  • Critical thinking
  • High-energy attitude
  • Team development
  • Sales expertise
  • Customer education
  • Grammar
  • Sales closing
  • Verbal and written communication
  • Cultural awareness
  • Banking operations support
  • Microsoft outlook
  • Negotiation strategies
  • Follow-up communication
  • Professional demeanor

Affiliations

I am a Beauty and Fashion Investor.

Accomplishments

  • Employee of the month
  • Lead

Certification

  • CNA
  • BLS

Timeline

Customer Service Representative

DeSoto Collision
08.2024 - Current

Apartment Leasing Agent

Apartmentsnearme-Memphis
01.2022 - 07.2024

Customer Service Representative

Statefarm Insurance
01.2021 - 01.2022

Certified Nursing Assistant

Kirby Pines Retirement Community
05.2019 - 01.2021

Customer Service Representative

JCPenney's
01.2018 - 04.2019

Certificate - Property And Casualty Insurance

TN Department Of Commerce And Insurance

Certificate - Nursing

The Healthcare Institute

High School Diploma -

Amanda Elzy High School

Some College (No Degree) - Biology

Mississippi Valley State University

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Chynna Street- Lopez