Ciana Cole
Smyrna
Summary
Forward-thinking Assistant Director generates high-quality work. Leverages tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Director
Ms. Nichole's Inc
Smyrna
08.2021 - 06.2025
- Maintained ratios and evaluated staff performance.
- Handled monies and took care of billing and payments.
- Set new children up and maintained DHS requirements were being followed for staff and employees.
- Opened the daycare every morning and got the facility ready for the day.
- Made sure employees were following schedules and rooms met daycare requirements.
- Made sure employees files were accurate and up to date of trainings.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Ensured compliance with safety regulations among all personnel.
Department Manager
Walmart
York
01.2019 - 08.2020
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Monitored daily sales figures to track trends in customer buying behavior.
- Resolved customer complaints and issues promptly and professionally.
- Ensured compliance with company policies and relevant regulations.
- Developed promotional campaigns to increase brand recognition in target markets.
Education
High School Diploma -
Blackman High-school
Murfreesboro, TN05-2006
Some College (No Degree) - TECTA
Tennessee State University
Nashville, TNSkills
- Staff management
- Regulatory compliance
- Financial management
- Project management
- Customer service
- Employee training
- Workflow optimization
- Performance evaluation
- Billing administration
- Problem solving
- Individual accountability
- Team operations
- Business planning
- Human resources
- Recruitment and hiring
Certification
- TECTA
Languages
English
Full Professional
References
References available upon request.
Timeline
Assistant Director
Ms. Nichole's Inc
08.2021 - 06.2025
Department Manager
Walmart
01.2019 - 08.2020
High School Diploma -
Blackman High-school
Some College (No Degree) - TECTA
Tennessee State University