Ciara Woody
Cleveland
Summary
Professional with robust experience in processing operations, geared up for leadership role. Strong focus on team collaboration, driving results, and adapting to changing needs. Skilled in workflow optimization, process improvement, and conflict resolution. Known for reliability, strategic thinking, and fostering productive work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Processing Team Lead
Blue Line Solutions
03.2024 - Current
- Checked and verified the accuracy of data entered into computer systems.
- Managed high-volume call center environment efficiently.
- Processed tags in a timely manner and met expectations that were set for every week
- Multi-tasking calls and processing tags
- Mentored junior staff members, fostering professional growth and skill development within the team.
- Conducted regular performance reviews for team members, providing constructive feedback to drive continuous improvement.
- Fostered an inclusive culture where every member felt valued contributing toward high levels of employee retention and satisfaction.
- Led a team of processors, ensuring accurate completion of tasks
Lifeguard Manager
Ocoee Retreat Center
05.2021 - 08.2024
- Facilitated the safe usage of water toys
- Assisted in the maintenance and upkeep of pool facilities
- Engaged in swim lessons for children attending camp
- Aided in the sanitation of camp facilities.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Streamlined facility operations by establishing clear communication channels between staff members.
- Monitored pool area for violations and potential hazardous situations.
- Boosted customer satisfaction through timely resolution of complaints and proactive improvements to facility conditions.
- Implemented risk assessment procedures to identify potential hazards and minimize accidents at the facility.
Server
Aubrey's Restaurant
02.2024 - 04.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
Server/Host/Cashier/Food Runner
Jenkins's Restaurant
11.2023 - 03.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Case Manager 1: Investigations
Department of Children’s Services
01.2023 - 10.2023
- Work with individuals and families who have dealt with abuse or neglect
- Managed a caseload of diverse clients, providing support and resources for their needs.
- Conducted thorough investigations into cases of severe abuse to ensure victim safety.
- Collaborated with law enforcement, social services, and medical professionals to support victims.
- Prepared detailed reports and testified in court to ensure justice for victims of abuse.
- Interviewed victims, witnesses, and perpetrators to gather evidence and build cases.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Attended court hearings as a representative of the organization when needed.
Server
Texas Roadhouse
09.2020 - 12.2022
- Served as a friendly and approachable employee.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Teacher
The Boys and Girls Club
06.2020 - 08.2020
- Upheld the highest standards of honesty and integrity
- Helped students to develop positive self-concepts
- Fostered positive relationships with students and encouraged them.
- Developed and implemented lesson plans based on curriculum objectives.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Server
The Farmhouse Restaurant
04.2019 - 08.2019
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Arrived early and ready to take on the responsibilities of the day
- Brought forth a welcoming and energetic spirit
- Remained adaptable, flexible and punctual
- Worked well independently and with others.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Cashier
Firehouse Subs
11.2017 - 02.2018
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely efficient manner
- Worked to ensure a positive customer experience
- Brought forth a self-motivated attitude, as well as the ability to collaborate.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Education
Bachelors of Art in Psychology -
University of Tennessee Knoxville
Knoxville, TN12.2022
High school diploma -
Cleveland High School
Cleveland, TN05.2019
Skills
- Attention to detail
- Data entry
- Problem solving
- Communication
- Multitasking
- Time management
- Customer service
- Teamwork
- Conflict resolution
- Employee engagement
- Strong work ethic
- Problem-solving
Certification
- First Aid Certification - American Heart Association.
- CPR/AED for the Professional Rescuer - American Red Cross.
- Lifeguarding Certification - American Red Cross.
- Deep Water Lifeguard Training-American Aquatics and Safety Training.
Timeline
Processing Team Lead
Blue Line Solutions
03.2024 - Current
Server
Aubrey's Restaurant
02.2024 - 04.2024
Server/Host/Cashier/Food Runner
Jenkins's Restaurant
11.2023 - 03.2024
Case Manager 1: Investigations
Department of Children’s Services
01.2023 - 10.2023
Lifeguard Manager
Ocoee Retreat Center
05.2021 - 08.2024
Server
Texas Roadhouse
09.2020 - 12.2022
Teacher
The Boys and Girls Club
06.2020 - 08.2020
Server
The Farmhouse Restaurant
04.2019 - 08.2019
Cashier
Firehouse Subs
11.2017 - 02.2018
High school diploma -
Cleveland High School
Bachelors of Art in Psychology -
University of Tennessee Knoxville
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