Ciara Young
Memphis
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Retail Sales Coordinator
Citi Trends
08.2023 - 05.2025
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Addressed customer account discrepancies and concerns.
- Maintained accurate inventory records, ensuring efficient distribution of merchandise to retail locations.
Shift Manager
McDonald's
04.2013 - 05.2023
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Education
General Studies
Hillcrest High School
Memphis, TN05-2009
Skills
- Data entry
- Customer support
- Written and oral communication
- Complaint resolution
- Empathy display
- Customer inquiries
- Payment processing
- Documentation and reporting
- Escalation management
- CRM navigation
Timeline
Retail Sales Coordinator
Citi Trends
08.2023 - 05.2025
Shift Manager
McDonald's
04.2013 - 05.2023
General Studies
Hillcrest High School
Similar Profiles
Geniyah WertsGeniyah Werts
Sales Associate at Citi TrendsSales Associate at Citi Trends
Bridgit AndersonBridgit Anderson
Customer Service Manager at Citi TrendsCustomer Service Manager at Citi Trends
Tanya W. WhiteTanya W. White
General Manger at Citi TrendsGeneral Manger at Citi Trends
Nikol WiedmayerNikol Wiedmayer
Key Holder Manager Citi Trends at Citi TrendsKey Holder Manager Citi Trends at Citi Trends
Tanika London-HopeTanika London-Hope
OTR Truck Driver at Crete CarrierOTR Truck Driver at Crete Carrier