Cielo Nelms
Knoxville
Summary
Professional in hospitality industry equipped to deliver exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, communication skills, and positive attitude.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Clerk
Drury Inn & Suites
02.2022 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Streamlined reservations process for improved accuracy and guest experience.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided exceptional customer service through active listening and empathetic communication.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Kept accounts in balance and ran daily reports to verify totals.
Preschool Teacher
Primrose Schools
09.2021 - 12.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Implemented bilingual program, introducing young learners to second language in immersive setting.
Education
Bachelor of Arts - Marketing
Ecuela De Artes Arte Espacio
Medellin, Colombia 01-1985
Skills
- Customer service
- Payment handling
- Welcoming guests
- Teamwork orientation
- Reservation management
- Room availability
- Room booking
- Check-in & check-out coordination
- Computer skills
- Time management
- Problem-solving skills
- Administrative skills
Languages
Spanish
Native or Bilingual
Timeline
Hotel Front Desk Clerk
Drury Inn & Suites
02.2022 - Current
Preschool Teacher
Primrose Schools
09.2021 - 12.2022
Bachelor of Arts - Marketing
Ecuela De Artes Arte Espacio
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