Ciera Graybeal
Kingsport
Summary
Dynamic Assistant Manager with a proven track record at Dominos, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and meticulous cash handling, resulting in improved accuracy. Recognized for fostering a positive work environment and resolving customer issues with empathy, driving loyalty and repeat business.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dominos
07.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Customer Service Representative
Citibank
11.2018 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Daniel Boone High School
Gray, TNSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Goal setting
- Workload management
Timeline
Assistant Manager
Dominos
07.2024 - Current
Customer Service Representative
Citibank
11.2018 - 07.2024
High School Diploma -
Daniel Boone High School
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