Cierra Anderson
Cleveland
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills and talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Assembly Associate
Volkswagen Chattanooga
07.2022 - Current
- Ensure timely and quality product delivery, meeting all production deadlines
- Orchestrate timely product delivery, manage production deadlines, and assemble components
- Drive efficient assembly operations, aligning tools precisely and maintaining pristine work areas to optimize productivity and product quality
- Coordinate with team members to meet production targets, fostering a culture of safety and quality in assembly operations
- Assemble components per technical specs and guidelines, maintaining high accuracy
- Adhere to health and safety regulations, ensuring a safe work environment
- Maintain clean and organized work areas, enhancing operational efficiency
- Align drilling and cutting tools precisely, ensuring optimal assembly quality
Front and Back Desk Receptionist
Montessori Elementary School at Highland Park
07.2023 - 09.2023
- Greeting and assisting visitors
- Providing information to parents, students, and staff
- Ensuring visitors follow security procedures
- Handling inquiries and directing them to the appropriate department
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Monitoring student check-ins and check-outs
- Maintaining attendance records
- Assisting with late passes and early dismissals
- Helping students with minor issues or concerns
- Completed basic bookkeeping and document filing
Server
Big River Grille & Brewing
04.2022 - 07.2022
- Served plated dinners, buffet dinners, and passed hors d oeuvres for parties of 20 to 50
- Organized and maintained the inventory area to ensure accuracy in finding items during downtime
- Calculated charges, issued table checks, and took customer payments
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies
- Cashed out customers using cash registers and credit card machines, handling up to 200 in cash
- Wait on customers during social events such as weddings, banquets, and receptions
- Took orders from customers and clarified any questions or special items to ensure accuracy
- Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers
- Check in with customers to see if they are enjoying their meals and take corrective action if there are any issues
- Checked identification to enforce age restrictions for alcoholic beverages
- Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs
- Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience
- Finished all of the opening and closing checklists, which included emptying the trash, refilling napkin dispensers, securing all alcohol, dating food, and polishing all silverware
- Set up the room for catering events
- Talked with the chef about other options for guests with food allergies or gluten-free requests
- Set up banquet rooms for use, including adjusting lighting, sound levels, and room temperature to ensure that guests had a pleasant experience
- Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away
- Stocked server areas with supplies to ensure excellent functionality while serving before, during, and after shifts
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
- Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses
- Completed thorough and accurate opening and closing duties to ensure a smooth restaurant operation
- Restocked newly delivered inventory in storage, the kitchen, and the food prep area
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Picker Packer
Amazon CHA1
04.2021 - 03.2022
- Prepared orders for shipment by tagging boxes, inserting associated paperwork, and scanning barcodes to upload package data to the tracking system
- Scanned packages and boxes before heading to the loading dock to prepare for shipment
- Chose products for specific routes and calculated precise placements by estimating weight, height, and center of balance
- Reduced fulfillment errors by quickly picking items to the appropriate bins with RF scanners
- Willingly worked extra hours and shifts to meet tight shipping deadlines during busy periods
Customer Service Representative
AppliancePartsPros.com
09.2015 - 03.2021
- Used discretion and good judgment when it came to using company materials and supplies
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Responsible for resolving customer issues and making recommendations
- Promoted available products and services to customers during service, account management, and order calls
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- I'm in charge of billing, network, and equipment-related calls
- Provided excellent customer service by responding to requests, assisting with product selection, and handling ordering functions
- Resolve customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills, among other things
- Was in charge of replacing damaged or missing products in a timely and efficient manner
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Backorder availability, future inventory, and special orders were all discussed with vendors
Cashier Assistant Manager
Dollar Tree
03.2014 - 04.2015
- Ensured that customers and team members were safe by responding quickly and efficiently to spills and biological concerns
- Handled checks, cash, credit card purchases, and refunds
- Checked customer prices and processed sales by scanning barcodes
- Totaled the amount owed, collected payments, and printed receipts to process transactions
- Maintained professionalism by keeping the check-out lines clean, tidy, and well-stocked
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales
Assembly Worker
Peyton s
06.2012 - 08.2012
- Visually inspected devices for flaws and discarded the ones that were found
- Kept my work areas tidy and clean
- Removed debris and trash and swept up metal parts at the end of each shift to keep work areas clean and organized
- Mentored junior team members on the protocols and procedures of each station to maximize contributions
- Checked the quality of finished products to ensure that they met specifications and assigned appropriate quality grades
- Moved heavy loads and maintained production levels using totes
Education
Some College (No Degree) - Early Childhood Care And Education
Cleveland State Community College
Cleveland, TN08-2012
Some College (No Degree) - Early Childhood Care And Education
University of North Alabama
Florence, AL08-2011
High School Diploma -
Cleveland High School
Cleveland, TN05-2011
Skills
- Reading comprehension
- Manufacturing
- Project management
- Production background
- Scheduling
- Account updating
- Order processing
- Strong teamwork
- Delivery scheduling
- Positive and professional
- Decision-making
- Multitasking and organization
- Call management
- Data collection
- Call triaging
- Service upselling
- Microsoft PowerPoint
- Product and service solutions
- Quality assurance controls
- Escalation management
- Technical support
- De-escalation techniques
- Microsoft Office Suite
- Prioritization
- Electrical wiring
- Machine operation
- Adaptive learning
- Policy and procedure adherence
- Sales goal achievement
- Professional appearance
Timeline
Front and Back Desk Receptionist
Montessori Elementary School at Highland Park
07.2023 - 09.2023
Assembly Associate
Volkswagen Chattanooga
07.2022 - Current
Server
Big River Grille & Brewing
04.2022 - 07.2022
Picker Packer
Amazon CHA1
04.2021 - 03.2022
Customer Service Representative
AppliancePartsPros.com
09.2015 - 03.2021
Cashier Assistant Manager
Dollar Tree
03.2014 - 04.2015
Assembly Worker
Peyton s
06.2012 - 08.2012
Some College (No Degree) - Early Childhood Care And Education
Cleveland State Community College
Some College (No Degree) - Early Childhood Care And Education
University of North Alabama
High School Diploma -
Cleveland High School
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