Cierra Smith
Memphis
Summary
I strive to be the best at everything I do! I'm always looking to level up in every aspect. I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for a company with a great reputation and high profile like FedEx & Concentrix.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Conduent
Memphis
12.2024 - 06.2025
- Used the tools provided to guide me through customer conversations.
- Provided customers with important information while communicating in a warm empathetic manner.
- Gathered information to keep customer profiles and accounts up to date.
- Used my computer knowledge to give exceptional customer service.
Customer Service Representative
Concentrix
Memphis
02.2023 - 08.2024
- Answered inbound calls dealing with customer's questions regarding their account.
- Took approximately 70-120 calls a day.
Customer Service Representative Tier II
Carecentrix
Memphis
01.2020 - 02.2023
- Receive inbound calls, de-escalate issues.
- Place orders, track orders.
- Create request support tickets.
- Provided assistance to clients.
Customer Service Representative
Teleperformance
Memphis
06.2017 - 01.2020
- Take inbound calls and place outbound calls for entire shift.
- Assisting customers with placing orders with health benefits.
- 70-120 calls per day.
Front Desk Receptionist
Hilton Hotel
Memphis
02.2014 - 01.2017
- Answer questions & address complaints.
- Answer all incoming calls & redirect them or keep messages.
- Greet & welcome guests.
- Keep updated records and files.
Education
Associate's degree High school diploma - Medical Assisting
Concorde George Washington Carver High School
Memphis, TNSkills
- Advanced pc skills
- Customer service
- Inside sales
- Attention to detail
- Communication skills
- Dual monitors
- Microsoft Office
- Typing
- Financial services
Personal Information
Timeline
Customer Service Representative
Conduent
12.2024 - 06.2025
Customer Service Representative
Concentrix
02.2023 - 08.2024
Customer Service Representative Tier II
Carecentrix
01.2020 - 02.2023
Customer Service Representative
Teleperformance
06.2017 - 01.2020
Front Desk Receptionist
Hilton Hotel
02.2014 - 01.2017
Associate's degree High school diploma - Medical Assisting
Concorde George Washington Carver High School