Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cindia

Lead Consultant
Chennai

Summary

Experienced Pega Developer with 10 years in building and maintaining Pega applications across various industries. Skilled in designing workflows, automating business processes, and integrating systems using Pega PRPC. Proficient in Agile methodologies and committed to delivering high-quality solutions that meet business needs.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Lead Consultant

ASB
04.2024 - Current
  • Company Overview: ASB Bank, commonly stylized as ASB, is a bank owned by Commonwealth Bank of Australia, operating in New Zealand. It provides a range of financial services including retail, business and rural banking, funds management, as well as insurance through its Sovereign Limited subsidiary, and investment and securities services through its ASB Group Investments and ASB Securities divisions. ASB also operated Bank Direct, a branchless banking service that provides service via phone, Internet, EFTPOS, and ATMs only.
  • Worked as a key member in the Pega cloud migration and also supported for the Pega infinity upgrade to 24.2.2.
  • Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Conducted multiple code reviews to ensure quality work is delivered.
  • Participated in all the sprint planning and estimates meeting to prioritize the tasks according to the client needs.

Senior System Architect

Endeavour Energy
11.2023 - 03.2024
  • Company Overview: EE is the electrical distribution network in Australia which helps in operating and maintaining the poles, wired and other electrical assets for safe and reliable power supply. It has 3 applications; CAS, CBS and CDU. CAS(Customer Advocacy system) built on CS FW is mainly used for the customer registration complaints and claims management. As part of the CS FW, we have utilized the Interaction case type for initiating a case via phone call, used customer 30 degree to view the information. CBS (Customer Booking service), deals with booking service requests for any services such as pole movement, excavation etc. Have integrated with Esri Geological map which is added as separate component application. CDU (Connection Digital Unit), deals with the payments process. Have integrated with payment gateways for credit card and Bpay payments.
  • Worked as SSA, involved in the Pega infinity upgrade of the enterprise application.
  • Involved in performing pre upgrade and post upgrade tasks, and actively developing the master data model design which involves moving the data model structure from application layer to enterprise layer for reusability purpose.
  • Involved in integrating with Microsoft Azure for Auth logins.
  • Worked on creating security rules such as access groups, access role, privileges, Authentication service.
  • As part of the upgrade tasks, involved in performing the skimming of the application rulesets and fixing errors occurred from revalidate and save.
  • Delivered high-quality technical documentation for each project, supporting maintenance efforts and knowledge transfer among team members.

Senior System Architect

FENZ
05.2023 - 10.2023
  • Company Overview: FENZ is the fire and emergency services provided by the NZ government.
  • VEC (Volunteer Expense Claim), is mainly used by the volunteers who acts as a rescuer in the fire incident to submit their claims and the payment processing.
  • It involves the case management from entering the details to the resolution of the case once the payment is made.
  • It also has the parent-child case management for automatic payment case creations.
  • Worked as SSA, involved in all phases of development from requirement gathering, technical discussions, deployments, defect fixing and Go-live.
  • Worked with BA’s and lead in analyzing and understanding the requirement to build the solution.
  • Worked on building case flows, create parent child case relationships, data propagation, job schedulers to send outbound files, reports, created file listeners and data types.
  • FENZ is the fire and emergency services provided by the NZ government.

Senior Developer

Highmark Health
04.2023 - 05.2023
  • Company Overview: Highmark Health is the health and wellness organization in US which mainly operates the health insurance plans.
  • It has an application called Predictal UM which is built on Customer service FW.
  • Utilized the OOTB interaction case type for creating cases.
  • The application works in such a way that a CSR enters the member ID and retrieves the group/coverage information about the member, inputs the provider and diagnosis details and based up on the coverage plan of the member, the case either gets approved or declined for the further process.
  • Worked as SSA, primarily involved in development of new features as well as enhancements.
  • Participation in all sprint related activities.
  • Worked with BA’s, PO’s and Lead in analyzing and understanding the requirement to build the solution.
  • Involved in application integrating with external systems to retrieve and process the data.
  • Worked on case creations via different channels and case routing as per business logic for medical and pharmacy authorization types, flows, flow actions, Connectors.
  • Worked on the SSO configuration.
  • Involved in all phases of development from requirement gathering, technical discussions, deployments, defect fixing, and deploying the code from dev to higher environments using devOps pipeline.
  • Highmark Health is the health and wellness organization in US which mainly operates the health insurance plans.

Senior Developer

AFNI
01.2019 - 04.2021
  • Company Overview: AFNI is an Insurance company. They are mainly focused on providing subrogation solutions to their customers.
  • AFNI used Pega Insurance FW.
  • There is SubroFW and SubroImpl fw and impl application.
  • It is focused on Motor Vehicle Insurance.
  • There are some integrations like Payment and transactions with third parties called FirstTech, invoice and remittance generation for the paid transactions.
  • As SSA, primarily involved in development and enhancements.
  • Participation in all Sprint related activities.
  • Worked with BA’s and Technical team in analyzing and understanding the requirements and involved in providing the deliverables on time.
  • Involved in creating agents to retrieve data and send email.
  • Worked on generating PDFs and attaching it to the case.
  • AFNI is an Insurance company. They are mainly focused on providing subrogation solutions to their customers.

Education

Bachelors Degree - Computer Science and Engineering

Anand Institute of Higher Technology
Chennai, India
05-2015

Skills

Pega PRPC (v7x to v8x / Pega Infinity)

Pega BPM Application Design

Pega Deployment Manager

Deployment Pipeline Configuration

Pega Cloud / On-Premise Deployment

AES/PDC Monitoring

Technical Leadership and Mentoring

Agile Project Delivery

Certification

Certified System Architect in Pega, v7.1, 01/05/2016

Timeline

Lead Consultant

ASB
04.2024 - Current

Senior System Architect

Endeavour Energy
11.2023 - 03.2024

Senior System Architect

FENZ
05.2023 - 10.2023

Senior Developer

Highmark Health
04.2023 - 05.2023

Senior Developer

AFNI
01.2019 - 04.2021

Bachelors Degree - Computer Science and Engineering

Anand Institute of Higher Technology

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Cindia Lead Consultant