Claire Koch
Knoxville
Summary
Knowledgeable Guest Service Representative experienced in busy work settings. Driven and dedicated with focus on delivering great service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
6
6
years of professional experience
Work History
Guest Service Associate
European Wax Center
04.2025 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting, boosting overall guest satisfaction scores
- Walked through properties to maximize guest safety
Private Nanny
N/A
01.2024 - Current
- Led indoor and outdoor activities to entertain and occupy children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Prepared healthy, age-appropriate snacks and meals.
Beauty Advisor
Ulta Beauty
01.2024 - 01.2025
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped to push products out onto the floor
- Trained many other team members
- Formed close relationships with management
- Worked in all areas of the store
- Assisted with remodel of the store
- Helped many deaf customers with use of ASL
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Team Member
Target
01.2021 - 01.2022
- Helped push products onto the floor
- Trained new team members by relaying information on company procedures and safety requirements.
- Was mainly focused on Home Decor
- Helped open and close store weekly
- Worked different stations to provide optimal coverage and meet production goals.
Sales Associate
Old Navy
01.2020 - 01.2021
- Top Loyalty Earner in store
- Kept store organized
- Worked cash register
- Increased Sales
- Trained other sales associates
Education
Bachelor of Science - Human Development and Family Sciences
University of Tennessee Knoxville
09.2025
Skills
- Customer Service
- Cash Handling
- Increasing Sales
- Responsibility
- Can converse in American Sign Language
- Self-Motivated
- Natural Leader
- Great with Kids
- Hospitality experience
Timeline
Guest Service Associate
European Wax Center
04.2025 - Current
Private Nanny
N/A
01.2024 - Current
Beauty Advisor
Ulta Beauty
01.2024 - 01.2025
Team Member
Target
01.2021 - 01.2022
Sales Associate
Old Navy
01.2020 - 01.2021
Bachelor of Science - Human Development and Family Sciences
University of Tennessee Knoxville
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