Summary
Overview
Work History
Education
Skills
Timeline
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Clara M. Garrett

Cookeville

Summary

Experienced professional with over 5 years of diverse customer service experience. Demonstrates adaptability and a fresh perspective, consistently delivering exceptional customer service. Seeking a company to establish long-term roots.

Overview

4
4
years of professional experience

Work History

Client Assistant

Absolute Care Residences LLC
12.2022 - 03.2023
  • Assisting SR with all daily living needs such as laundry, personal hygiene, cooking preparing and serving meals
  • Making sure Sr keep all medical and legal appointments arrive on time and properly dressed with the correct identification or paperwork
  • Adhere to all State and HIPPA laws
  • Maintain proper documentation for SRS daily activities, medication, and behaviors
  • Medication certified
  • Keep a open, caring patient attitude toward all SRS
  • Handling Crisis situations with care and restraint

Delivery Driver/Customer Service

C Store Master
03.2022 - 12.2022
  • Deliver merchandise off of a pre-planned route, load and unload product according to location on route, maintain a good relationship with store owners when delivering, practice safe driving techniques, adhere to all local and state driving laws, pre plan route daily before departure, keep accurate logs of all stops, returns, damages and invoice discrepancy, creating invoices, inventory, packing slips and any other necessary paper work using Microsoft Offices
  • Resolved customer complaints
  • Maintained accurate inventory count
  • Maintained a record of 80 percentage of correct deliveries
  • Completed daily pre and post-trip inspection checklist
  • Drove no touch freight truck

Office Administrative Assistant/ Sales Person

Ride and Drive LLC
02.2022 - 05.2022
  • Answer multiple line calls
  • Look up customer accounts threw a number system
  • Personal finance balancing and HIPPA standard data entry
  • Credits, Insurance and billing, local and city tax title and license laws
  • Analytic problem solving
  • Microsoft, Office 365, software efficient
  • Take payments over the phone, and in person
  • Cash Handling and balancing of customer accounts
  • Go above and beyond to provide excellent customer service
  • Keep myself well educated on office policy's and procedures
  • Stay up to date on all the latest car trends
  • Social networking marketing for auto sales

Shift Manager

Dairy Queen
03.2019 - 11.2021
  • Maintained the speed and accuracy of front and back line orders
  • Supervised up to 12 employees on my shift
  • Assist customers
  • Taking orders
  • Cash Handling
  • Balancing cash and receipts
  • Inventory, ordering
  • Proper cooking techniques, and temperatures
  • Use proper cleaning and sanitation for food grade equipment

Education

High school diploma -

Cookeville High School
Cookeville, TN
11.2007

Skills

  • Vital signs
  • Patient care
  • Special needs
  • ADLs
  • Home care
  • HIPAA
  • Medical terminology
  • Office management
  • Medical records
  • Medication management
  • Patient documentation
  • Crisis intervention
  • Effective communication
  • Problem solving
  • Client relationship building
  • Time management expertise
  • Scheduling appointments
  • Document preparation
  • Professional phone etiquette
  • Detail-oriented mindset
  • Strong organization
  • Decision making aptitude
  • Trauma-informed care
  • Behavioral Health Knowledge
  • Problem-solving abilities
  • Reliability
  • Active listening
  • Certified in CPR/AED
  • Counseling techniques
  • Relationship building
  • Documentation skills
  • Client needs assessments
  • Client advocacy
  • Self motivation
  • Maintaining client records
  • Behavioral management
  • Interpersonal skills
  • Care coordination
  • Goal setting
  • Risk assessment
  • Life skills development
  • De-escalation techniques

Timeline

Client Assistant

Absolute Care Residences LLC
12.2022 - 03.2023

Delivery Driver/Customer Service

C Store Master
03.2022 - 12.2022

Office Administrative Assistant/ Sales Person

Ride and Drive LLC
02.2022 - 05.2022

Shift Manager

Dairy Queen
03.2019 - 11.2021

High school diploma -

Cookeville High School

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Clara M. Garrett