Clarisse Murphy
Murfreesboro
Summary
Dynamic operations professional with extensive experience in sales, event management, and store leadership. Demonstrated ability to drive operational excellence, elevate client satisfaction scores, and build and mentor high-performing teams. Proficient in inventory management, visual merchandising, and data-driven analysis of sales and service metrics utilizing AIQ, Medallia, and MCS. Dedicated to upholding Sephora’s values of excellence, inclusivity, and superior client experiences. Eager to contribute as an Operations Lead by leveraging strong leadership, organizational, and client-centric skills.
Overview
7
7
years of professional experience
Work History
Sales & Service Coordinator – Operations
Sephora – The Avenue Murfreesboro
08.2025 - Current
- Resolved client challenges and nurtured positive relationships.
- Leveraged AIQ and Medallia analytics to improve team and store performance, client satisfaction, and event outcomes.
- Optimized inventory management, executed replenishment, processed shipments, and conducted accuracy audits.
- Drove visual merchandising, brand presentation, and promo/event execution.
- Motivated and empowered team members on operations, selling behaviors, and company initiatives.
- Collaborated with brand reps to reduce stock discrepancies and support successful partnerships.
- Oversaw merchandising updates, onboarding, and overall store cleanliness and standards.
- Cultivated a culture of safety, compliance, and inclusivity for clients and employees.
- Full-Time Operations Associate (Interim)
Sales & Service Coordinator – Events
Sephora – The Avenue Murfreesboro
01.2024 - 08.2025
- Organized and facilitated BA trainings, increasing engagement and event participation.
- Coached BAs on policies and standards, driving consistency and minimizing violations.
- Provided exceptional client service while managing events, services, and promotions.
- Utilized AIQ and Medallia to boost customer satisfaction and event performance.
- Resolved client concerns and reduced complaints through decisive problem-solving.
- Managed heavy call volumes, delivered product knowledge, and advanced store goals.
- Sustained brand partnerships and propelled client engagement through Beauty Insider initiatives.
Sales Specialist / Pandora Ambassador
Signet Jewelers
08.2018 - 04.2020
- Delivered stellar client service and cultivated relationships during high call volumes.
- Demonstrated product mastery, maintained confidentiality, and verified inventory accuracy.
- Developed new hires and enforced merchandising standards.
- Executed strategic promotions, driving sales growth.
Education
Northeast State Community College
Blountville, TNSkills
- MS Office (Word, Outlook, PowerPoint): Proficient
- Excel: Advanced, including pivot tables and data analysis
- MCS Inventory Software: Daily use for compliance and inventory management
- Programming: Basic knowledge of Python and HTML
- Training & team development
- CRM systems & client feedback management
- Conflict resolution & de-escalation
- Policy enforcement, compliance, and standards adherence
- Excellent communication and interpersonal skills
- Administrative accuracy, auditing, and effective multitasking
- CEL (Client Experience Leader) knowledge
Timeline
Sales & Service Coordinator – Operations
Sephora – The Avenue Murfreesboro
08.2025 - Current
Sales & Service Coordinator – Events
Sephora – The Avenue Murfreesboro
01.2024 - 08.2025
Sales Specialist / Pandora Ambassador
Signet Jewelers
08.2018 - 04.2020
Northeast State Community College