CLAUDIA ACOSTA ALVAREZ
Memphis
Summary
Knowledgeable Trainer with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2026
2026
years of professional experience
Work History
Personnel and Store Manager
Cooperativa de Campo San Lorenzo
- Purchasing and Procurement
- Receiving and Quality Control
- Storage and Preservation (FIFO)
- Waste Control (Shrikage)
- Store Management and Presentation
- Display and Merchandising
- Cleaning and Maintenance
- Flow Management
- Leadership and Staff Management
- Supervision and Leadership
- Finance and Sales
- Pricing Strategy
- Sales Analysis
- Customer Service
Manager, Owner
Frutería QUE PAPAYA
03.2009 - 03.2010
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed employee schedules to enhance productivity and meet business demands.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Maintained compliance with industry regulations and company policies throughout operations.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established strong vendor relationships, negotiating favorable terms to improve profitability.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Trained and mentored staff on best practices for optical retail management.
Manager
Óptica Caroní
10.2004 - 09.2007
- Supervised daily operations to ensure optimal workflow and service quality.
- Developed training programs for new staff to enhance product knowledge and customer service skills.
- Implemented inventory management system to streamline stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Fostered a collaborative team environment, promoting effective communication among staff members.
- Established performance metrics to evaluate employee contributions and productivity improvements.
- Led initiatives to enhance customer engagement, boosting overall satisfaction rates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- I led the comprehensive improvement of operational processes, culminating in the successful implementation of a procedures manual that standardized workflows. Consequently, we improved customer delivery performance indicators, reduced wait times, and enhanced overall customer satisfaction .
Finance
Crowley Logistics de Venezuela
07.1998 - 05.2004
- Assisted with accounts receivable and payable tasks, improving overall efficiency of the finance team.
- Mentored junior finance team members, fostering professional growth and developing future leaders within the organization.
- Increased customer satisfaction by providing exceptional service throughout the auto finance process.
- Worked closely with finance department to reconcile accounts receivable balances monthly.
- Collaborated with the finance team to improve internal controls for cash management.
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Collaborated closely with finance department to support accurate invoicing and payments for international transactions.
- Participated in continuous improvement initiatives aimed at streamlining finance processes for increased efficiency.
- Coordinated efforts between finance team members during month-end close process to ensure timely completion.
Fulfillment Associate
Milwaukee Tool
03.2025 - Current
- Operated material handling equipment to efficiently move products within warehouse.
- Packaged and labeled products accurately for shipment to ensure quality control.
- Maintained inventory accuracy by conducting regular stock counts and adjustments.
- Assisted in training new associates on safety protocols and operational procedures.
- Collaborated with team members to optimize workflow and reduce processing times.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Kitchen Assistant
MUERDE LA PASTA
11.2020 - 06.2021
- Assisted in food preparation, ensuring adherence to safety and hygiene standards.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Operated kitchen equipment, maintaining cleanliness and functionality throughout service.
- Collaborated with chefs to streamline ingredient organization and storage procedures.
- Supported team during peak hours, enhancing workflow efficiency in fast-paced environment.
- Monitored inventory levels, assisting in timely restocking of essential supplies.
- Contributed to menu item assembly, ensuring presentation met established quality standards.
Telephone Operator
Pepper Group Money
07.2019 - 09.2019
- Managed incoming calls, ensuring prompt and courteous service to clients.
- Implemented feedback mechanisms for continuous improvement in service delivery standards.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Assisted in routing calls to appropriate departments, enhancing communication efficiency.
Telephone Operator
Group Tessi
11.2017 - 05.2019
- Function: Sale of Sanitas Insurance
- Company Activity: Call Center
- Maintained accurate records of call logs, facilitating data retrieval for reporting purposes.
- Provided information on services offered, addressing client inquiries with clarity.
- Collaborated with team members to streamline call handling processes and reduce wait times.
- Trained new staff on telephone systems and customer service protocols, fostering a knowledgeable team environment.
- Monitored call volume trends, adjusting staffing levels to optimize operational capacity during peak hours.
Commercial Agent
MASONE
07.2016 - 10.2017
- Function: Policy Advice and Sales
- Company Activity: Telephone Services
- Negotiated terms with clients to maximize revenue opportunities.
- Conducted market research to identify potential clients and trends.
- Developed and maintained strong client relationships to enhance retention rates.
- Collaborated with cross-functional teams to ensure seamless service delivery.
- Implemented effective sales strategies that improved overall performance.
Education
Bachelor of Science - Bachelor
Arturo Michelena Institute
VenezuelaNo Degree -
University of Carabobo
VenezuelaSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Cross-functional teamwork
- Policy implementation
- Conflict resolution
- Goal setting
- Documentation and reporting
- Operations management
- Project management
- Strategic planning
LANGUAGES
Spanish: Native
English: Basic
ADDITIONAL DATA
Proactive, leadership and teamwork skills, adaptable to pressure situation, confident in decision making, desire for improvement, high level training in customer service, optimistic and entrepreneurial.
Timeline
Fulfillment Associate
Milwaukee Tool
03.2025 - Current
Kitchen Assistant
MUERDE LA PASTA
11.2020 - 06.2021
Telephone Operator
Pepper Group Money
07.2019 - 09.2019
Telephone Operator
Group Tessi
11.2017 - 05.2019
Commercial Agent
MASONE
07.2016 - 10.2017
Manager, Owner
Frutería QUE PAPAYA
03.2009 - 03.2010
Manager
Óptica Caroní
10.2004 - 09.2007
Finance
Crowley Logistics de Venezuela
07.1998 - 05.2004
Personnel and Store Manager
Cooperativa de Campo San Lorenzo
Bachelor of Science - Bachelor
Arturo Michelena Institute
No Degree -
University of Carabobo