CLAUDIA FONTENOT
Franklin,TN
Summary
I am energetic, personable and very outgoing with an ability to establish rapport with patients. My energy, positive attitude and zest for life make it easy for me to be a great team-player. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
New Life Physicians
07.2019 - 08.2023
- Coordinated patient scheduling, check-in, check-out for both clinic and spa.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Input patient labs into chart and into an order for practitioners.
Preschool Teacher
High Hopes Development Center
11.2017 - 07.2019
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Guided students to develop social, emotional and physical skills.
Special Education Teacher Assistant
Williamson County Schools
08.2013 - 09.2014
- I worked with students in Kindergarten through 5th grade with varying needs, assisting with lessons and projects
- Worked with students having behavioral issues, Down's syndrome, developmental delay, Autism, and general learning disabilities
- Administered reading and spelling tests for students having learning disabilities along with standardized tests
- Promoted language development skills through reading and storytelling
- Encouraged students to be understanding of others
- Assisted with field trips to local parks and zoos and transitioning sixth graders into the middle school setting
- Conducted small group and individual classroom activities with students based on differentiated learning needs
- Worked with individual students and small groups, typically inside a classroom setting.
Substitute Teacher
Williamson County Schools
09.2010 - 05.2013
- Worked in Early Education through fifth grade; every day was different
- Flexibility was necessary
- Was hired for interim position of Special Ed teacher even though I didn't have my teacher's certification or education degree due to skill I showed.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
Kinesiology
Middle Tennessee State University
Murfreesboro, TN05.1995
Bachelor of Arts - Music Performance
Louisiana Tech University
Ruston, LA05.1982
Skills
- Appointment Scheduling
- Electronic Medical Records
- Insurance Verification
- EMR / EHR
- Patient Scheduling
- Excellent Communication
- Medical office administration
Timeline
Medical Receptionist
New Life Physicians
07.2019 - 08.2023
Preschool Teacher
High Hopes Development Center
11.2017 - 07.2019
Special Education Teacher Assistant
Williamson County Schools
08.2013 - 09.2014
Substitute Teacher
Williamson County Schools
09.2010 - 05.2013
Kinesiology
Middle Tennessee State University
Bachelor of Arts - Music Performance
Louisiana Tech University
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