Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Claudia Vago

Nashville

Summary

Dynamic Medical Receptionist with proven expertise at Vanderbilt Medical Center in enhancing patient satisfaction through efficient front desk operations and compassionate customer service. Skilled in appointment scheduling and medical terminology, I excel at fostering strong patient relationships while maintaining strict confidentiality and supporting healthcare providers in delivering quality care.

Overview

13
13
years of professional experience

Work History

Medical Receptionist

Vanderbilt Medical Center
12.2012 - 06.2025
  • Managed patient scheduling, ensuring efficient use of resources and timely appointments.
  • Processed patient registrations and maintained accurate medical records using electronic health record systems.
  • Coordinated communication between patients and healthcare providers, enhancing overall patient experience.
  • Assisted with insurance verification, streamlining billing processes for improved efficiency.
  • Handled incoming calls, addressing inquiries and directing them to appropriate departments effectively.
  • Maintained cleanliness and organization of reception area, contributing to a welcoming environment for patients.
  • Adapted to changing workflows and priorities in a fast-paced medical setting with professionalism.
  • Supported administrative staff by preparing reports and managing office supplies inventory efficiently.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Transcribed phone messages and relayed to appropriate personnel.

Administrative Assistant. Perioperative Education

Vanderbilt University Medical Center
06.2019 - 11.2020
  • Coordinated scheduling and managed calendars for multiple departments, enhancing operational efficiency.
  • Developed and maintained filing systems, ensuring accurate document retrieval and compliance with regulatory standards.
  • Streamlined communication processes between staff and external partners, improving information flow and response times.
  • Assisted in the preparation of reports and presentations, ensuring clarity and accuracy of information presented to stakeholders.
  • Implemented process improvements that reduced administrative errors, contributing to overall organizational effectiveness.
  • Supported special projects by gathering data and conducting research, delivering timely insights for decision-making processes.
  • Maintained inventory of office supplies and equipment, optimizing resource management while minimizing costs.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Maintained inventory of office supplies and placed orders.

Education

High School Diploma - English

Dickson County Senior High
Dickson, TN
05.1977

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology

Accomplishments

    I have over 40 years experience in customer service. I am a people person. I love a fast paced, fun environment.

Timeline

Administrative Assistant. Perioperative Education

Vanderbilt University Medical Center
06.2019 - 11.2020

Medical Receptionist

Vanderbilt Medical Center
12.2012 - 06.2025

High School Diploma - English

Dickson County Senior High

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Claudia Vago