Clista JONES
Hendersonville
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Social Media Content Moderator
TikTok
Nashville, TN
08.2021 - Current
- Communicates closely with customer support teams to address user complaints and concerns related to moderation decisions.
- Evaluates current moderation processes periodically for areas of improvement or optimization.
- Moderated forum discussions to maintain a respectful environment.
- Verified accuracy of facts, dates, and statistics using standard reference sources.
- Develops relationships with influential community members, fostering a positive atmosphere within the platform.
- Collaborated with other moderators to ensure consistent enforcement of policies.
- Analyzed trends in user behavior to identify potential risks and improve content moderation strategies.
- Develop training materials for new moderators, ensuring consistent understanding of policies and procedures.
- Maintains a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Moderates user-generated content to ensure compliance with community guidelines and safety standards.
Customer Service Representative
TruGreen Scotts Lawncare
Nashville, TN
01.2021 - 07.2021
- This job required me to handle 30-80 incoming calls daily, pertaining to customers who needed any type of lawn care for their lawn
- Assisted customers with a warm and professional attitude
- Processed refunds
- Handled emails, inbound calls, and outbound calls
- Kept records of customer complaints
- Booked appointments
- Managed customer accounts
- Assisted with technical support duties.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed service scheduling to optimize technician routes and enhance customer satisfaction.
Telephone Sales Representative
ERC, Inc.
Hopkinsville, KY
06.2011 - 10.2013
- This job required me to make collection calls to consumers to ensure a date to make a payment or set up a payment plan.
Customer Service Representative
Thoroughbred Reasearch Group
Hopkinsville, KY
04.2009 - 07.2013
- Each day I would either be on all outbound calls or inbound calls, if I were on outbound calls i would make calls to individuals throughout the day And the same for inbound calls.
Education
Some college - Phlebotomy
Hopkinsville Community College
KY12.2007
High school diploma - undefined
Trigg County High School
KY08.1996
Skills
- Patience and tolerance
- Content management
- Online research
- Microsoft office
- Strong attention to detail
- Customer service
- Critical thinking
- Flexible schedule
- Content editing
- Online editing
- Writing skills
Accomplishments
Certified Adult Mental Health First Aider
Trained to provide initial support to adults experiencing mental health challenges or crises using the 5-step ALGEE action plan.
Certification
Phlebotomy, 11/01/17, Present, I received this certification in Columbus, GA and it did not have an expiration date on it. This certification was received through a full payment and a 2-month class from a certified teacher.
ASSESSMENTS
- Call center customer service, Proficient, 12/01/20, Applying customer service skills in a call center setting
- Customer service, Highly Proficient, 12/01/20, Identifying and resolving common customer issues
WORK AUTHORIZATION
Authorized to work in the U.S. and I'm looking for remote work due to the pandemic.
Timeline
Social Media Content Moderator
TikTok
08.2021 - Current
Customer Service Representative
TruGreen Scotts Lawncare
01.2021 - 07.2021
Telephone Sales Representative
ERC, Inc.
06.2011 - 10.2013
Customer Service Representative
Thoroughbred Reasearch Group
04.2009 - 07.2013
High school diploma - undefined
Trigg County High School
Some college - Phlebotomy
Hopkinsville Community College