Ciara Mitchell
Knoxville
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with orchestrating intricate wedding events, ensuring each detail aligns with clients' vision. Utilizes strong organizational skills and collaborative approach to manage vendors and timelines effectively. Knowledge of industry trends and track record of delivering high-quality, memorable events.
Professional event planning specialist with keen eye for detail and commitment to delivering unforgettable wedding experiences. Known for ability to manage complex logistics and collaborate effectively with teams to ensure smooth operations. Dependable, adaptable, and skilled in vendor negotiations and timeline management.
Healthcare professional with robust background in delivering high-quality patient care in home settings. Adept at fostering supportive environment and ensuring patient comfort. Known for collaborative teamwork and adaptability to changing care requirements. Proficient in patient care, medication management, and emotional support.
Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Wedding Coordinator
Customlovegifts& Events
02.2023 - Current
- Coordinated vendor negotiations and contracts to optimize service delivery and budget management.
- Developed detailed timelines and checklists ensuring seamless event execution and client satisfaction.
- Managed logistics for ceremonies and receptions, including venue selection, decor setup, and guest accommodations.
- Cultivated strong relationships with clients to understand their vision and tailor events accordingly.
- Streamlined communication channels among vendors, clients, and team members to enhance collaboration and reduce misunderstandings.
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Trained new staff on event planning processes, enhancing team efficiency and consistency in execution.
- Implemented feedback mechanisms post-event to identify areas for improvement in service delivery.
- Led a team of assistants during events, delegating tasks effectively to ensure smooth operations.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Coordinated all aspects of wedding ceremonies, including venue selection, catering arrangements, and entertainment options.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Collaborated with clients to create personalized and memorable wedding experiences tailored to their preferences.
- Utilized advanced organizational skills to manage multiple weddings simultaneously while maintaining high-quality results.
- Scheduled appointments with potential clients to discuss wedding plans.
- Supervised personnel and directed in wedding task administration and completion.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Developed comprehensive checklists for each stage of the planning process ensuring no detail was overlooked.
- Helped bridal couple select wedding decorations and floral arrangements, menus and music.
- Increased client satisfaction by efficiently coordinating wedding details and maintaining seamless communication with vendors.
- Developed creative solutions for last-minute changes or challenges that arose during the planning process.
- Coordinated with vendors in securing necessary supplies and services for wedding.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Established strong relationships with local vendors, securing discounts and preferred availability for clients'' events.
- Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
- Facilitated open communication between clients and vendors to ensure a cohesive vision across all aspects of the event planning process.
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Established and managed communications with vendors, confirming service and supply delivery.
- Coordinated seamless transportation logistics for all wedding-related events, ensuring guests arrived on time and in style.
- Created and managed online presence to reach larger audience of clientele.
- Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
- Negotiated vendor contracts effectively to secure favorable terms that maximized value without sacrificing quality.
- Customized wedding plans to reflect each couple's unique vision, leading to highly personalized celebrations.
- Enhanced beauty of ceremonies and receptions, selecting and overseeing setup of decorations.
- Ensured seamless wedding days, managing timelines and coordinating with vendors.
- Optimized workflow among staff, assigning tasks based on expertise to ensure top performance.
- Conducted detailed budget management to keep expenses within clients' financial parameters.
- Cultivated broad network of professional contacts, including sought-after vendors and venues.
- Solved last-minute challenges, maintaining poise and ensuring day proceeded smoothly.
- Enhanced vendor performance, providing detailed feedback and guidance for future events.
- Designed innovative wedding concepts, blending tradition with contemporary trends.
- Improved team efficiency by developing comprehensive checklists for pre-wedding preparations and day-of activities.
Cook Operator
Cheddars Restaurant
03.2021 - 11.2022
- Operated kitchen equipment, ensuring proper use and maintenance to maintain safety standards.
- Prepared and cooked menu items according to established recipes and presentation standards.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing efficiency during peak hours.
- Implemented quality control measures, ensuring consistency in food taste and appearance across all dishes.
- Monitored inventory levels of ingredients, coordinating timely orders to avoid shortages and waste.
- Trained new team members on cooking techniques and safety protocols to promote a skilled workforce.
Hospital floater
ANGELICA TEXTILE SERVICE
01.2018 - 03.2020
- I traveled to many hospitals and stocked all necessary linen for the hospital as well as changed all clean and dirty soil in each floor of hospitals.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Documentation Specialist
DOMA Technologies LLC
11.2017 - 02.2018
- Review medical documents for veterans, make changes such as cancel or update appointments, change health care information, cancel or renew health care. Make sure the correct file is in the right place under the correct names of the veteran files sent.
- Developed and maintained comprehensive documentation standards across multiple projects.
- Collaborated with cross-functional teams to streamline document workflows and enhance retrieval efficiency.
- Led training sessions for team members on best practices for document creation and management.
- Implemented quality control measures to ensure accuracy and consistency in all documentation processes.
- Coordinated with stakeholders to gather requirements and create user-friendly documentation templates.
- Facilitated audits of documentation practices, identifying areas for improvement and ensuring compliance with regulations.
- Analyzed existing documentation systems and proposed improvements to optimize performance and usability.
- Managed project timelines effectively, ensuring timely delivery of high-quality documentation to support operational goals.
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Identified audit parameters to comply with quality standards.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
- Conducted regular audits of existing documentation to identify gaps or outdated information, keeping all materials current and relevant.
Retail Sales Associate
Marshals Retail Store
03.2015 - 01.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Keep records of purchases, sales, and requisitions.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Delivered exceptional customer service, enhancing shopper satisfaction and loyalty.
- Managed inventory levels through accurate stock assessments and timely replenishment.
- Trained and mentored new team members on operational procedures and sales techniques.
- Executed visual merchandising strategies to optimize product displays and attract customers.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Resolved customer inquiries and complaints professionally, fostering a positive shopping experience.
- Maintained store cleanliness and organization, contributing to an inviting retail environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Server, host, busser
Red Lobster Restaurant
02.2012 - 07.2015
- Stock service stations with items such as ice, napkins, or straws.
- Take food orders and relay orders to kitchens or serving counters so they can be filled.
- Remove trays and stack dishes for return to kitchen after meals are finished.
- Carry food, silverware, or linen on trays or use carts to carry trays.
- Total checks, present them to customers, and accept payment for services.
- Determine where patients or patrons would like to eat their meals and help them get situated.
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Collaborated with kitchen staff to ensure timely food delivery.
- Delivered exceptional customer service in high-volume environment.
- Developed rapport with regular patrons to enhance customer loyalty.
- Trained new servers on menu items and service protocols.
- Managed transactions accurately using point-of-sale system.
- Trained new servers on menu offerings, service protocols, and operational standards.
- Coordinated with kitchen staff to ensure timely food preparation and order accuracy.
- Delivered exceptional customer service by anticipating needs and providing personalized dining experiences.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Customer Service Lead
Texas Roadhouse Restaurant
01.2012 - 01.2015
- Led customer service team to enhance satisfaction through effective communication and problem resolution.
- Mentored team members on best practices in customer engagement and conflict resolution techniques.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to streamline order delivery and enhance service efficiency.
- Trained new employees on restaurant protocols and service standards to maintain quality.
- Managed multiple tables simultaneously, demonstrating strong multitasking abilities in fast-paced environment.
- Implemented feedback mechanisms to improve menu offerings and guest satisfaction scores.
- Oversaw daily operations, ensuring compliance with health and safety regulations during service hours.
- Developed and maintained rapport with regular customers, fostering loyalty and repeat business.
- Reviewed inventory levels regularly to assist in efficient stock management and minimize waste.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Brookdale senior assistant living
Certified Home Health Aide, Better Home Health Care Agency
01.2013 - 11.2014
- Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to professional staff.
- Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans.
- Maintain patients' restrictions to assigned areas.
- Provide patients with assistance in bathing, dressing, or grooming, demonstrating these skills as necessary.
- Clean and disinfect rooms and furnishings to maintain a safe and orderly environment.
- Restrain or aid patients as necessary to prevent injury.
- Serve meals or feed patients needing assistance or persuasion.
- Organize, supervise, or encourage patient participation in social, educational, or recreational activities.
- Accompany patients to and from wards for medical or dental treatments, shopping trips, or religious or recreational events.
- Participate in recreational activities with patients, including card games, sports, or television viewing.
- Mentored junior staff, fostering skill development and improving team performance.
- Led cross-departmental initiatives to enhance operational efficiency and streamline processes.
- Provided personalized care to clients, ensuring safety and comfort during daily activities.
- Assisted clients with routine tasks, promoting independence and enhancing quality of life.
- Monitored vital signs, documenting changes for healthcare professionals' review.
- Administered prescribed medications and treatments in accordance with care plans.
- Developed strong relationships with clients, fostering trust and emotional support.
- Trained new staff on best practices in patient care and safety protocols.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Implemented improvements in service delivery based on client feedback and needs assessments.
- Collaborated with multidisciplinary teams to coordinate comprehensive care strategies.
Call Center Customer Service Representative
sprint customer care repesentitive
01.2013 - 02.2014
- Make and answer calls from and to clients of sprint. Set appointment times, collect payments for clients phone bills. Sent customers to the correct department. Help customers get phone service up and running and make whatever necessary changes to accounts.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software to enhance service delivery.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Ensured adherence to company policies and procedures while delivering exceptional customer service experiences.
- Developed comprehensive knowledge of products and services to assist customers effectively at every interaction.
- Analyzed customer feedback to identify trends and recommend enhancements to service protocols.
- Collaborated with cross-functional teams to streamline operations and improve overall customer satisfaction.
- Implemented process improvements that increased efficiency in handling customer requests and complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Documented and detailed calls and complaints using call center's CRM database.
Education
High School Diploma -
Austin east magnet high school
Knoxville, TN05.2012
Certification Certificate - Wedding Coordinator
Ashworth College
Georgiana, AL02-2022
Certification Certficate - Home Health Aide
Ashworth College
Georgiana, AL03-2023
Skills
- Sales (7 years)
- Retail Sales (4 years)
- Customer Service (7 years)
- Filing (1 year)
- Housekeeping (10 years)
- Call Center (2 years)
- Cashier (5 years)
- Caregiving
- Hospital Experience
- Document Management
- Busser
- Microsoft SharePoint
- Pricing
- Day-of coordination
- Exceptional organization
- Detail-oriented
- Resourceful multitasking
- Wedding timeline creation
- Meal preparation
- Patient care
- Feeding assistance
- Personal hygiene assistance
- Vital signs monitoring
- Bathing assistance
- Exceptional customer service
- Strong work ethic
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Memory retention
- Knife skills
- Food safety
- Adaptability in kitchen
- Sanitation protocols
- Active listening
- Critical thinking
- Data entry
- Customer support capabilities
- Customer support and communication
- Business customer support
- Commercial customer support
Certification
Certified Wedding planner
Certified Home Health Aide
Timeline
Wedding Coordinator
Customlovegifts& Events
02.2023 - Current
Cook Operator
Cheddars Restaurant
03.2021 - 11.2022
Hospital floater
ANGELICA TEXTILE SERVICE
01.2018 - 03.2020
Medical Documentation Specialist
DOMA Technologies LLC
11.2017 - 02.2018
Retail Sales Associate
Marshals Retail Store
03.2015 - 01.2016
Brookdale senior assistant living
Certified Home Health Aide, Better Home Health Care Agency
01.2013 - 11.2014
Call Center Customer Service Representative
sprint customer care repesentitive
01.2013 - 02.2014
Server, host, busser
Red Lobster Restaurant
02.2012 - 07.2015
Customer Service Lead
Texas Roadhouse Restaurant
01.2012 - 01.2015
High School Diploma -
Austin east magnet high school
Certification Certificate - Wedding Coordinator
Ashworth College
Certification Certficate - Home Health Aide
Ashworth College