CODEE BORIS
Athens
Summary
Dedicated healthcare professional with 8+ years of experience delivering optimal patient care and support while assisting medical staff in meeting critical needs. Proficient in specimen collection, wound care assistance, and blood draw training. Exceptional communication and organizational skills, coupled with a dependable and forward-thinking approach. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal abilities. Skilled at working effectively without supervision and quickly acquiring new skills. Ready to embrace new challenges and contribute to the success of the team.
Overview
6
6
years of professional experience
Work History
Health Unit Coordinator
Covenant Medical Center
09.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
Phlebotomy Technician and Lab Processor
Trinity Medical Associates
01.2022 - 09.2023
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Promoted an atmosphere of professionalism while working collaboratively with fellow healthcare providers when addressing any concerns or discrepancies regarding testing requirements.
- Manage phlebotomy stock and reordering items
Patient Care Assistant
Banner Health
07.2019 - 12.2021
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Documented patient intake and dietary requirements and assisted with feeding to promote proper patient nutrition
- Prevented infection and cross-contamination by cleaning and sanitizing rooms and equipment using aseptic technique
- Worked with physicians and nursing team members to support patient needs, including collecting specimens, monitoring vitals and maximizing patient comfort
- Provided personal nursing care in pre- and post-operative situations
- Assisted a multiple wound care nurses at a nursing home
- Worked with healthcare teams to assess patients, manage wounds and monitor healing
- Performed CPR on patients
- Preop- PACU
Customer Service Representative
Southwest Behavioral Health Services
04.2019 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Certified Nursing Assistant
Rim Country Health and Rehabilitation
07.2018 - 03.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
Education
Associate of Science - Health Sciences
South College
Knoxville, TN06-2025
Certified Nursing Assistant Certification Program Payson -
Gila County Community College
01.2016
High School Diploma -
San Tan Foothills High School
Queen Creek, AZ01.2015
Skills
- Critical thinking
- Records management
- Professionalism and ethics
- Basic life support for health care providers (BLS)
- Active listening
- Customer service
- Customer satisfaction
- Process improvement strategies
- Workflow coordination
Timeline
Health Unit Coordinator
Covenant Medical Center
09.2023 - Current
Phlebotomy Technician and Lab Processor
Trinity Medical Associates
01.2022 - 09.2023
Patient Care Assistant
Banner Health
07.2019 - 12.2021
Customer Service Representative
Southwest Behavioral Health Services
04.2019 - 06.2019
Certified Nursing Assistant
Rim Country Health and Rehabilitation
07.2018 - 03.2019
Certified Nursing Assistant Certification Program Payson -
Gila County Community College
High School Diploma -
San Tan Foothills High School
Associate of Science - Health Sciences
South College
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