Codi Adams
Nashville
Summary
I am a dedicated hospitality professional with a passion for creating memorable guest experiences. With a strong background in customer service and a hands-on understanding of hotel and restaurant operations, I thrive in fast-paced environments where attention to detail and a warm, welcoming attitude make all the difference. I take pride in being proactive, dependable, and team-oriented, and I’m always looking for opportunities to grow, take on new responsibilities, and contribute to a positive workplace culture. My goal is to continue building my career in hospitality by delivering exceptional service and stepping into roles that allow me to lead and inspire others.
Overview
10
10
years of professional experience
Work History
Assistant Front Office Manager
1 Hotel Nashville
11.2025 - Current
- Oversaw front office operations, ensuring seamless guest experiences and high satisfaction rates.
- Coordinated staff schedules, optimizing resource allocation for peak service periods.
- Implemented training programs for new front desk staff, enhancing service delivery standards.
- Developed and maintained relationships with guests, addressing inquiries and resolving issues efficiently.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
Guest Service Manager
Graduate Hotels
05.2020 - 09.2025
- I started in the company as just a server in our in-house bar, Peyton Manning’s Saloon 16. After our first football season, I wanted to dive deeper in hospitality. As the Guest Service Manager, I ensure all guests receive exceptional service from check-in to check-out. Resolve complaints, concerns, or special requests promptly and professionally. Supervise front desk, concierge, bell staff, and other customer-facing teams. Collaborate with housekeeping, maintenance, and food & beverage departments to coordinate guest needs. Operational tasks include forecasting, budgeting, ordering and scheduling. As a celebrity endorsed hotel, I work closely with all VIPs- coordinating reservations, parties and I am their on-site contact for any needs throughout their stay/event.
- I have curated bookings and events for high profile guests including; Peyton Manning, Morgan Wallen, Theo Von, Larry Pratt and Kelsea Ballerini
- My timeline of experience with The Graduate;
- 2020- Server/Bartender at Saloon 16 (in house bar + restaurant)
- 2021- Night Auditor, full time for almost a year.
- 2022- Promoted to Front Office Supervisor + ran Housekeeping 2 days a week- creating boards, cleaning/inspecting/flipping rooms.
- 2022-2025, Promoted same year to Guest Service Manager + VIP Liaison.
Direct Support Personnel (DSP)
D & S
01.2016 - 01.2020
- As a Direct Support Personnel (DSP) I provided care and support to individuals with developmental disabilities, mental health conditions and physical impairments.
Education
Associate’s Degree - Business Administration
Pellissippi State Community College
Hardin Valley, TN01.2017
High School - undefined
Jefferson County High School
Dandridge, TN01.2014
Skills
- Customer service
- Front desk operations
- Guest relations
- Operations management
- Employee management
- Financial reporting
- Property management systems
- Revenue management
- Effective multitasking
Timeline
Assistant Front Office Manager
1 Hotel Nashville
11.2025 - Current
Guest Service Manager
Graduate Hotels
05.2020 - 09.2025
Direct Support Personnel (DSP)
D & S
01.2016 - 01.2020
High School - undefined
Jefferson County High School
Associate’s Degree - Business Administration
Pellissippi State Community College