Codie Benson
Private Security - Allied Universal Security
Clarksville,Tn
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
4
4
Certificates
Work History
Dispatch, SOC Officer
Allied Universal Security Services
Clarksville , TN
05.2023 - Current
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Secured premises and personnel by monitoring surveillance equipment. CCTV
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Communicate with security team and building supervisors using two-way radios, Smart PTT, mobile phones and other technological devices.
Pawn Broker/Sales Associate
First Cash
Clarksville, TN
06.2022 - 04.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Conducted research to answer questions and handle issues using multiple systems and resources
- Completed training programs to remain updated and further develop proficiency of important industry information
CSR - Customer Service Representative
Sitel Group
Clarksville, TN
12.2021 - 06.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Lobby Officer
G4S Secure Solutions
Clarksville , TN
08.2018 - 10.2021
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Checked and verified photo identification prior to granting facility access.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
CASHIER
DOLLAR GENERAL
Guthrie, KY
09.2010 - 08.2013
- Tended to customers, provided customer service, stocked inventory, performed inventory counts, placed orders for inventory, scheduling, and daily paperwork
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Worked closely with shift manager to solve problems and handle customer concerns
Cashier
Lotto Express
Guthrie, KY
10.2012 - 04.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers complete purchases, locate items, and join reward programs
Crew Member
SUBWAY®Restaurants
Whitney, TX
06.2010 - 08.2010
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Trained new team members on company procedures and customer service techniques.
Cashier / Shift Lead
White Castle
Clarksville, TN
11.2007 - 11.2009
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Education
Some College (No Degree) - Health Administration
Austin Peay State University
Clarksville, TN 05.2001 -
GED -
Greenwood Adult Education
Clarksville, TN 10.2008 - 12.2008
Skills
Customer Service
Certification
OSHA 10 General Industry
Timeline
Dispatch, SOC Officer
Allied Universal Security Services
05.2023 - Current
Pawn Broker/Sales Associate
First Cash
06.2022 - 04.2023
CSR - Customer Service Representative
Sitel Group
12.2021 - 06.2022
Lobby Officer
G4S Secure Solutions
08.2018 - 10.2021
Cashier
Lotto Express
10.2012 - 04.2013
CASHIER
DOLLAR GENERAL
09.2010 - 08.2013
Crew Member
SUBWAY®Restaurants
06.2010 - 08.2010
GED -
Greenwood Adult Education
10.2008 - 12.2008
Cashier / Shift Lead
White Castle
11.2007 - 11.2009
Some College (No Degree) - Health Administration
Austin Peay State University
05.2001 -
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