Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Moss

Finger

Summary

Professional Summary:

Dedicated and adaptable professional with a strong background in technical support, data entry, and customer service. Proven ability to manage sensitive information with strict adherence to HIPAA and Title VI compliance standards. Skilled in troubleshooting technical issues, managing client accounts, and leading community initiatives, including budget management and public project development. Recognized for empathetic communication and effective problem-solving in high-pressure environments.

Overview

2
2
years of professional experience

Work History

Caretaker

Myers Davis Life Coaching
Finger
07.2024 - Current
  • Provide daily personal care and support for a disabled family member in alignment with Medicaid and company care plans.
  • Maintain accurate, up-to-date documentation and complete required data entry for patient progress, activities, and health status.
  • Ensure strict adherence to HIPAA regulations and confidentiality in handling all health-related information and communications.
  • Coordinate and manage daily and weekly schedules, including medical appointments, therapy sessions, and personal care routines.
  • Communicate regularly and report care status and compliance updates to the main office in accordance with program requirements.
  • Assist with mobility, medication reminders, personal hygiene, and other daily living activities to support independence and quality of life.

Mayor

N/A
Finger
12.2022 - Current
  • Serve as the chief executive officer of the municipality, presiding over board meetings and overseeing the implementation of local policies and ordinances.
  • Develop and manage the town's annual budget in accordance with Tennessee's local government budget regulations, ensuring fiscal responsibility and transparency.
  • Initiated and oversaw the development of a new public park, enhancing community engagement and recreational opportunities for residents.
  • Appointed as the town's Title VI Compliance Officer, ensuring adherence to federal civil rights laws prohibiting discrimination based on race, color, or national origin in programs receiving federal assistance.
  • Collaborate with local stakeholders, including residents and businesses, to address community needs and promote economic development.
  • Maintain open lines of communication with state and county officials to align local initiatives with broader governmental objectives.

Account Manager

DCM Services
Finger
07.2023 - 07.2024
  • Managed sensitive client accounts on behalf of financial institutions, focusing on debt resolution for deceased account holders.
  • Served as a primary liaison between attorneys, authorized family members, and financial clients to facilitate compliant and compassionate resolution of outstanding debts.
  • Conducted thorough account reviews, identified payment options, and negotiated settlements while ensuring adherence to FDCPA and regulatory standards.
  • Maintained detailed documentation and case notes within CRM systems to support transparency, compliance, and audit readiness.
  • Delivered high levels of customer service in a respectful and empathetic manner, especially during emotionally sensitive conversations.
  • Collaborated with internal legal and compliance teams to resolve disputes, manage escalations, and uphold company reputation.

Account Manager

ADT Security
Finger
01.2023 - 06.2023
  • Processed system upgrades and service modifications, ensuring seamless transitions and enhanced customer satisfaction.
  • Provided over-the-phone technical support, troubleshooting equipment issues, and scheduling on-site technician visits when necessary.
  • Educated customers on the benefits and features of ADT's home security systems, reinforcing the value of continued service.
  • Maintained accurate records of customer interactions and service changes, ensuring compliance with company policies and industry regulations.
  • Demonstrated professionalism and empathy during interactions with distressed customers, effectively de-escalating situations and fostering trust.

Education

High School Diploma -

McNairy Central High
Selmer, TN
05-2007

Skills

  • Data Entry: Experience in entering, updating, and managing data in various systems
  • Microsoft Office Suite: Proficient in Word, Excel, and Outlook for documentation and communication purposes
  • Spreadsheet Management: Skilled in organizing and analyzing data using spreadsheet tools
  • Database Management: Familiarity with maintaining and querying databases to retrieve and input information
  • CRM Systems: Experience with customer relationship management tools to track interactions and data
  • Technical Troubleshooting: Ability to identify and resolve technical issues, enhancing system efficiency
  • Remote Support Tools: Knowledge of tools used for providing remote assistance and support
  • Operating Systems: Comfortable navigating and troubleshooting within various operating systems
  • Ticketing Systems: Experience with platforms used to track and manage support requests
  • Attention to Detail: Ensuring accuracy and completeness in all tasks, crucial for data integrity
  • Communication: effective verbal and written communication skills for interacting with team members and clients
  • Problem-Solving: Ability to identify issues and implement solutions promptly
  • Time Management: Efficiently managing time to meet deadlines and handle multiple tasks
  • Adaptability: Flexibility to adjust to new tools, processes, and environments
  • Empathy: Understanding and addressing client concerns with compassion and professionalism
  • Customer Service Orientation: Committed to providing excellent service and support to clients

Timeline

Caretaker

Myers Davis Life Coaching
07.2024 - Current

Account Manager

DCM Services
07.2023 - 07.2024

Account Manager

ADT Security
01.2023 - 06.2023

Mayor

N/A
12.2022 - Current

High School Diploma -

McNairy Central High

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Cody Moss