Cody Smith
Sevierville
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
16
16
years of professional experience
Work History
Inside Lawn & Garden Department Supervisor
Lowes Home Improvment
10.2024 - 06.2025
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 2 employees, delegated tasks and held each employee accountable for completing assignments.
- Built and designed large displays weekly to promote specific products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
Operations Supervisor
Lowes Home Improvment
09.2022 - 10.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Led cross-functional teams to improve project execution, enhancing overall operational efficiency.
- Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
Pit Boss
Food City
06.2021 - 09.2022
- Implemented cost-saving measures through careful portion control without sacrificing product quality or presentation.
- Evaluated menu offerings based on customer feedback for continuous improvement of dining experience.
- Assisted in inventory management, accurately tracking supplies and placing timely orders as needed.
- Collaborated with other kitchen staff for seamless teamwork and efficient workflow during peak service hours.
- Trained new employees on proper techniques for preparing signature barbecue sauces, rubs, and marinades.
- Proactively addressed customer concerns or complaints related to food quality or service, taking appropriate action when necessary.
- Coordinated front-of-house staff during busy shifts, ensuring smooth communication between kitchen and serving teams.
- Conducted regular equipment maintenance checks, ensuring optimal performance and preventing costly repairs.
Store Manager
Family Dollar
05.2018 - 09.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Grocery Replenishment Specialist
Publix
07.2020 - 06.2021
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Strengthened relationships with vendors through timely communication regarding delivery schedules, invoice discrepancies, and product quality concerns.
- Promoted positive team dynamics by actively participating in training sessions and sharing knowledge with colleagues when needed.
- Prevented potential stockouts through proactive monitoring of inventory levels and timely communication with management about replenishment needs.
- Assisted management with setting up seasonal displays, driving customer interest in featured products.
- Improved store efficiency by maintaining accurate inventory records and promptly restocking shelves.
- Operated stockroom equipment such as scissor lifts and balers.
Computer Tactical Data Systems Specialist
Army
07.2009 - 07.2017
- Developed comprehensive documentation outlining system architecture, functionality, and troubleshooting procedures.
- Modeled system usage patterns to determine training protocols and educational material guidelines.
- Identified and resolved technical issues quickly, minimizing disruptions to operations and maintaining high service levels.
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
Education
No Degree - Criminal Justice
Everest College
Lakeland, FLHigh School Diploma -
Camp Robinson GED Plus Program
Little Rock, AR05-2009
Skills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Leadership skills
- Inventory management
- POS systems operations
- Workflow optimization
- Policy enforcement
- Recovery management
- Customer engagement
- Operations management
- Verbal and written communication
Timeline
Inside Lawn & Garden Department Supervisor
Lowes Home Improvment
10.2024 - 06.2025
Operations Supervisor
Lowes Home Improvment
09.2022 - 10.2024
Pit Boss
Food City
06.2021 - 09.2022
Grocery Replenishment Specialist
Publix
07.2020 - 06.2021
Store Manager
Family Dollar
05.2018 - 09.2021
Computer Tactical Data Systems Specialist
Army
07.2009 - 07.2017
No Degree - Criminal Justice
Everest College
High School Diploma -
Camp Robinson GED Plus Program
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