Colin Stubblefield
Morrison
Summary
Dynamic professional with a proven track record in fraud prevention and resolution at First National Bank of Middle Tennessee. Demonstrates strong analytical skills and effective communication, enhancing customer satisfaction and operational efficiency. Excelled in roles requiring detailed record-keeping and efficient workflow management, significantly reducing discrepancies and fraudulent transactions.
Overview
6
6
years of professional experience
Work History
Deposit Operations and Fraud Specialist
First National Bank of Middle Tennessee
01.2024 - Current
- Balance, maintain and resolve errors for numerous settlement accounts.
- Monitor, approve, and resolve errors with all mobile deposits/ATM deposits throughout all branches.
- Handle all disputes received by the bank and process them in a timely manner.
- Monitor accounts and catch fraudulent transactions using software that tracks account behavior.
- Provided backup to four other deposit operations specialist.
- Conducted thorough investigations into complex issues or discrepancies related to deposits, resolving issues promptly while maintaining high levels of customer satisfaction.
Universal Banker
United Community Bank
10.2023 - 12.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Bank Teller
Security Federal Savings Bank
08.2019 - 06.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Business Administration
Freed-Hardeman University
Henderson, TN05-2018
High School Diploma -
Boyd Christian High School
McMinnville, TN05-2015
Skills
- Fraud prevention & resolution
- Effective verbal and written communication
- Proficient in excel
- Strong organizational skills
- Strong analytical skills
- Maintain detailed records
- Efficient workflow management
Timeline
Deposit Operations and Fraud Specialist
First National Bank of Middle Tennessee
01.2024 - Current
Universal Banker
United Community Bank
10.2023 - 12.2023
Bank Teller
Security Federal Savings Bank
08.2019 - 06.2020
Business Administration
Freed-Hardeman University
High School Diploma -
Boyd Christian High School
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