COLTON MARTIN
Cookeville
Summary
Technical operations professional with 8 years of experience supporting enterprise publishing systems, troubleshooting software and workflow issues, resolving production incidents, and coordinating cross-functional teams in deadline-driven environments. Trusted to manage high-priority national publication workflows, support users across multiple systems, and maintain operational continuity for large-scale publishing operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Output Technician (Technical Operations Support)
GANNETT | USA TODAY NETWORK
03.2017 - 08.2025
- Supported publishing operations serving more than 200 daily print and digital publications across the United States and over 150 news brands in the United Kingdom.
- Served as a frontline technical and operational support resource for press operators, designers, vendors, customers, and internal stakeholders.
- Resolved the majority of software, workflow, production, and account-related issues independently while coordinating with design and IT teams on escalated incidents.
- Progressively assumed responsibilities from multiple departments during organizational restructuring, expanding into technical support, user support, workflow administration, incident resolution, and customer communications.
- Selected as one of only a few team members entrusted to manage national USA Today publication workflows, coordinating operations across approximately 40 production sites and multiple daily editions.
- Reviewed and approved hundreds of publication pages and images per shift, identifying formatting, quality, color, and production issues prior to release.
- Supported migration to new publishing platforms, assisting coworkers and helping drive adoption of updated workflows and systems.
- Maintained detailed documentation of incidents, troubleshooting actions, workflow updates, and issue resolutions while handling high volumes of phone, email, and chat support.
Contract Video Editor
07.2024 - 01.2026
- Provided remote video editing services, managed project assets and timelines, and coordinated directly with clients to deliver completed projects on schedule.
Education
Associate of Science - Information Technology and Software Development
Purdue Global (Kaplan University)
08-2019
Skills
- Zendesk and Five9
- Microsoft Teams and Slack
- Outlook and Skype
- Remote desktop support
- Web management
- Ad management tools
- Windows and macOS administration
- User account management
- Password resets and troubleshooting
- Hardware diagnostics and upgrades
Certification
CompTIA A+ Certification (In Progress)
Timeline
Contract Video Editor
07.2024 - 01.2026
Output Technician (Technical Operations Support)
GANNETT | USA TODAY NETWORK
03.2017 - 08.2025
Associate of Science - Information Technology and Software Development
Purdue Global (Kaplan University)