Concepcion Luna-Avila
White House
Summary
Professional with strong foundation in housekeeping management and operational excellence. Adept at maintaining top-tier cleanliness standards and fostering collaborative team environment. Reliable and adaptable, with focus on achieving consistent, high-quality results. Skilled in time management and conflict resolution, bringing positive attitude and attention to detail.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Housekeeping Manager
Canopy By Hilton Nashville Downtown The Gulch
06.2025 - 12.2025
- Supported daily operations by coordinating housekeeping schedules and ensuring timely completion of tasks.
- Assisted in training new staff on cleaning protocols and safety standards to maintain high service quality.
- Monitored inventory levels of cleaning supplies and equipment, facilitating efficient resource management.
- Implemented quality control measures to enhance cleanliness standards across guest rooms and public areas.
Executive Housekeeping Manager
Hampton Inn & Suites Nashville-Airport
02.2010 - 06.2025
- Managed daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Conducted regular inspections to maintain quality assurance and compliance with health regulations.
- Collaborated with other departments to coordinate special requests and improve service delivery.
- Assisted in budgeting processes by providing input on operational costs and resource needs for the department.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Developed schedules for housekeeping personnel, optimizing resource allocation and labor management.
Senior Housekeeping Supervisor
Hampton Inn & Suites Nashville-Airport
05.1999 - 02.2010
- Trained and supervised staff on cleaning protocols and safety procedures to enhance team efficiency.
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and guest satisfaction.
- Implemented inventory control systems to track supplies, reducing waste and ensuring adequate stock levels.
- Trained and mentored staff on best practices for efficient room cleaning and maintenance procedures.
Education
High School Diploma -
Benemerito De Las Americas
Ciudad De Mexico, Mexico05-1992
Skills
- Health and safety
- Scheduling staff
- Sanitation standards
- Room inspections
- Recruitment and hiring
- Guest relations
Accomplishments
- Manager Of The Year (2012)
- Manager Of The Quarter (2023)
- Executive Manager For 15 Years
- Exceptional Employee Retention (10+ Year Employees)
- Supervised team Of 15 staff members.
Certification
- CPR / AED / First-Aid, NationalCPRFoundation - 2/18/2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Housekeeping Manager
Canopy By Hilton Nashville Downtown The Gulch
06.2025 - 12.2025
Executive Housekeeping Manager
Hampton Inn & Suites Nashville-Airport
02.2010 - 06.2025
Senior Housekeeping Supervisor
Hampton Inn & Suites Nashville-Airport
05.1999 - 02.2010
High School Diploma -
Benemerito De Las Americas