Conner Green
Bluff City
Summary
Dynamic Customer Success Specialist with Revance, skilled in CRM software and conflict resolution. Proven track record in enhancing customer loyalty and driving repeat business through effective sales support and technical troubleshooting. Adept at cross-functional coordination, delivering tailored solutions that optimize client outcomes and improve operational efficiency.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Success Specialist
Revance
03.2022 - Current
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Responded to customer requests for products, services, and company information.
- Wrote and updated sales and service contracts for medical sales.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Tracked sales data for analysis and forecasting.
- Collaborated with cross-functional teams to deliver successful product implementations.
Chiropractic X-ray Technician
Johnson City Chiropractic Clinic
01.2020 - 03.2022
- Positioned patients for optimal comfort and set up effective sterile fields before procedures.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still.
- Documented patient data and histories and updated charts with current information.
- Managed admissions forms, patient instructions and consent documentation.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Helped physicians read and understand resulting imagery by offering expert counsel in complex cases.
- Instructed patients on proper positioning for imaging.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Evaluated images for technical quality and accuracy.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
Supervisor
CVS Pharmacy
01.2015 - 01.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
Education
High School Diploma -
Sullivan East High School
Bluff City, TN05-2014
Skills
- CRM software
- Customer segmentation
- Feedback collection
- Cross-functional coordination
- Customer onboarding
- Sales support
- Account updating
- Complaint resolution
- Shipping procedures
- Technical troubleshooting
- Medical terminology
- Reading comprehension
- Positive and professional
- Account management
- Key holder experience
- Opening and closing accounts
- Payment processing
- POS systems expert
- Customer service
- Credit adjustments
- Computer proficiency
- Conflict resolution
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of five staff members.
Certification
Pharmacy Technician License
Chiropractic X-Ray License
Languages
English
Native or Bilingual
Timeline
Customer Success Specialist
Revance
03.2022 - Current
Chiropractic X-ray Technician
Johnson City Chiropractic Clinic
01.2020 - 03.2022
Supervisor
CVS Pharmacy
01.2015 - 01.2020
High School Diploma -
Sullivan East High School