Connor Ragland
Hixson
Summary
Operations and logistics professional with a strong track record in managing customer accounts and enhancing service delivery. Skilled in route planning and logistics coordination, ensuring timely shipments and effective communication across teams. Committed to driving operational efficiency and fostering long-term client relationships.
Overview
7
7
years of professional experience
Work History
Account Manager
MaxTrans Logistics of Chattanooga
Chattanooga
09.2023 - 05.2026
- Managed customer accounts and supported day-to-day logistics coordination.
- Maintained client relationships and ensured service expectations were met.
- Coordinated communication between customers, operations teams, and carriers to support efficient shipment movement.
- Supported account growth through responsive service and relationship management.
- Coordinated a wide range of shipments, including over-dimensional, heavy haul, dry van, reefer, box truck, white glove, hotshot, flatbed and rollback freight.
Independent Contractor
Express Courier
Chattanooga
03.2022 - 01.2023
- Operated an independent courier business serving delivery and logistics needs in the Chattanooga area.
- Built and maintained client relationships through cold calling, direct outreach, and consistent service.
- Managed day-to-day route operations, scheduling, and delivery execution.
- Secured contracts independently and maintained service standards across active accounts.
- Managed delivery routes for Staples, Office Depot, and Edward Don accounts.
Director of Operations
Dr. Ship It
Cleveland
05.2021 - 03.2022
- Managed daily operations for a logistics team of 6 employees and a fleet of four 26-foot box trucks.
- Oversaw freight staging, route planning, dispatch coordination, and on-time delivery performance.
- Maintained strong client relationships and supported business growth through communication and service reliability.
- Helped develop new business through cold calling, in-person contact, and contract acquisition.
Delivery Driver / Logistics Associate
TG Logistics
Chattanooga
09.2019 - 05.2021
- Ensured route requirements were completed accurately and on schedule.
- Maintained on-time deliveries while adapting to changing delivery conditions and priorities.
Education
University of Toledo
01-2014
Skills
- Operations Management
- Account Management
- Team Leadership
- Route Planning
- Route Management
- Logistics Coordination
- Freight Staging
- Fleet Oversight
- Delivery Operations
- Client Relationship Management
- Cold Calling
- Contract Acquisition
- Problem Solving
- Critical Thinking
- Time Management
Timeline
Account Manager
MaxTrans Logistics of Chattanooga
09.2023 - 05.2026
Independent Contractor
Express Courier
03.2022 - 01.2023
Director of Operations
Dr. Ship It
05.2021 - 03.2022
Delivery Driver / Logistics Associate
TG Logistics
09.2019 - 05.2021
University of Toledo