Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Constance Manning

Dunlap

Summary

Meticulous professional with over 10 years of expertise in customer service and administrative functions. Demonstrates proficiency in managing multiple tasks, streamlining workflows, and fostering cross-department collaboration to provide outstanding service and address intricate issues. Resourceful individual with a strong background in customer care and office administration. Known for exceptional attention to detail and effective communication skills, ready to leverage expertise to drive operational efficiency and enhance customer satisfaction. Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

Overview

26
26
years of professional experience
2
2
Certifications

Work History

Customer Care Representative

American Water Works Company
Chattanooga
04.2023 - 10.2025
  • Collaborated with cross-department teams to streamline processes and resolve complex issues.
  • Service issues, work orders, and billing, while on multiple software programs, answering phone calls.
  • Worked with language interpreters along with customers.

Business Office Assistant

Elizabethtown Gas
Stewartsville
04.2008 - 10.2017
  • Computer data entry into various industry related programs.
  • Managed warehouse inventory of parts placed timely orders to prevent shortages.
  • Payroll entry for 22 employees and tracking their time off.

Certified Nursing Assistant

Moravian Hall Square
Nazareth
01.2000 - 01.2008
  • Provided physical care and assistance to nursing floor residents.
  • Documented patient progress accurately in medical records, supporting effective communication with the healthcare team.
  • Take vital signs of patients as needed.

Education

Some College (No Degree) - General Studies

Northampton Community College
Bethlehem, PA

Skills

  • Customer relationship management
  • Technical troubleshooting
  • Billing resolution
  • Data entry
  • Workflow optimization
  • Issue escalation

Certification

Commonwealth of PA EMT

Timeline

Customer Care Representative

American Water Works Company
04.2023 - 10.2025

Business Office Assistant

Elizabethtown Gas
04.2008 - 10.2017

Certified Nursing Assistant

Moravian Hall Square
01.2000 - 01.2008

Some College (No Degree) - General Studies

Northampton Community College
Constance Manning