Cooper Shedd
Knoxville
Summary
Motivated and reliable professional with strong experience in customer service and teamwork. Recognized for natural leadership qualities, with the ability to guide, motivate, and support team members to achieve shared goals. Skilled at multitasking, handling cash transactions, and ensuring a positive customer experience in fast-paced environments. Known for a strong work ethic, adaptability, and a positive attitude. Seeking to contribute both leadership and teamwork skills to a growth-oriented organization.
Overview
1
1
year of professional experience
Work History
Team Member
Culvers Franchising System
02.2024 - 09.2024
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Education
High School Diploma -
Liberty University
Lynchburg, VA05-2027
Skills
- Customer Service
- Problem Solving
- Teamwork
- Communication
- Time Management
- Adaptability
- Attention to Detail
- Cash Handling
- Product Knowledge
- Interpersonal Skills
- Complaint Resolution
- Team Leadership
- Training and Development
- Customer Relationship Management
- Customer service
Timeline
Team Member
Culvers Franchising System
02.2024 - 09.2024
High School Diploma -
Liberty University
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