
Strong healthcare professional with 5+ years of clinical experience within PBM, community pharmacies, and the pharmaceutical industry. Adept in teamwork, medical information, and resolving customer problems with efficiency and professionalism. Adaptable and driven with strong work ethic and ability to thrive in team-based or individual settings. 13+ years of Microsoft Word, Excel, and PowerPoint experience with 4+ years of using virtual platforms. Sound understanding of medical and scientific information with ability to exceed expectations of the
role.
· Integrate programs developed to improve overall patient health outcomes with a focus on prescription drugs.
· Oversees medication therapy, strategy on comprehensive medication reviews, and prescription drug optimization in cases where patients are taking multiple medications.
· Drives health awareness with patients through RX Education and targeted quarterly campaigns.
· Place outbound calls to confirm patients are taking drugs and provide clinical counseling.
· Begins to influence department strategy and make decisions on moderately complex to complex issues regarding technical approach for project components and work is performed without direction.
· Adherence to company SOPs and operate daily functions of the business.
· Meet company metrics by verifying orders under 150 seconds, maintain 90% or greater call quality, and processing patient CMR under 90 seconds.
· Verifying weekly average of 275 orders and 34 calls at 99% accuracy.
· Document and address drug-drug interactions, drug disease interactions, and drug allergies with hospice healthcare providers.
· Provide consultations with doctors and nurses on cost saving therapeutic medication changes, pain consults, and medication recommendation/dosing.
Pharmacist 08/21 – 02/22
Kroger Pharmacy | Nashville, TN
· Adherence to regulatory guidelines on recommended vaccination groups and administered vaccines.
· Lead and operate the daily functions of the business.
· Maintain accurate records for controlled substances, vaccinations, and other regulatory guidelines.
· Verify prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
· Provide exceptional customer service in solving medication inquiries from patients.
Inspect pharmacy inventory for quality control
Knowledge of Safety and Compliance
Experienced in Medical History Review
Regulatory Requirements Understanding
Sound Understanding Of Package Inserts
Proficient in Drug Interaction Monitoring
Solid Customer Service Skills
Proficient in Medical Terminology
Competency in Microsoft Office
· Star Awards: Verification Error (9/2022), Process Improvement (10/2023), Enclara Elite (2/2024, 7/2024), JWCOE Nominee (11/2024), Infinity Remodeling project (12/2024), Enclara Elite (1/2025), Enclara Elite (5/2025), Applause Award (12/2025)
· LSU Project Management Certificate
· Humana Mentorship Program 2023
· Tennessee Pharmacist License #45386
· 340B Certification- Apexus University
· Immunization Certification- American Pharmacists Association
· APhA Delivering Medication Therapy Management- American Pharmacists Association
· IT Proficiency: MS Office, Clinical information tools (Lexicomp and Micromedex), Medical
literature search tools (PubMed, Cochrane Review, Google Scholar, Clinicaltrials.gov), Clinical Pharmacology.