Cordeia Rainey
Memphis,TN
Summary
Dynamic Assistant Manager with a proven track record at Zales The Diamond Store, excelling in customer service and inventory control. Skilled in team building and employee coaching, I foster loyalty and drive performance, achieving significant improvements in operational efficiency and customer satisfaction. Proficient in Microsoft Office Suite and retail operations.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Zales The Diamond Store
02.2023 - Current
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager
DSW Shoe Store
01.2021 - 02.2023
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Walmart
05.2013 - 01.2021
- Conducted performance evaluations and provided constructive feedback to employees.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Science - Criminal Justice
Mississippi Delta Community College
Moorhead, MS05-2010
High School Diploma -
Greenwood High School
Greenwood, MS05-2008
Skills
Recruiting and Training
Assistant Manager Experience
- Stock management
- Employee coaching
- Order management
- Retail operations
- Inventory control
- Team building and leadership
- Microsoft Office Suite
- Systems and software expertise
- Sales expertise
- Strategic merchandising
- Customer service management
Timeline
Assistant Manager
Zales The Diamond Store
02.2023 - Current
Assistant Manager
DSW Shoe Store
01.2021 - 02.2023
Assistant Manager
Walmart
05.2013 - 01.2021
Associate of Science - Criminal Justice
Mississippi Delta Community College
High School Diploma -
Greenwood High School
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