Coriana Gresham
Nashville
Summary
Dynamic leader with proven expertise in staff supervision and customer service excellence, honed at Chic-Fil-A and other notable organizations. Skilled in scheduling coordination and team leadership, I excel in enhancing customer satisfaction and employee productivity. My approach ensures safety, efficiency, and community engagement, driving significant improvements in service delivery and operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Site Coordinator
Preston Taylor Ministries
08.2024 - Current
- Ensure PTM standards are met, safety measures are followed, daily programming guidelines are followed, and ensure the safety and well-being of children at all times
- Interacts with children on their individual levels of development and provides guidance and coaching when needed.
- Leads and implements weekly academic, enrichment and bible lesson plans that are effective and fit children’s needs, interests, and developmental level.
- Develop and maintain relationships with parents, families and the community representing PTM well and encouraging participation and involvement where applicable.
- Taking attendance and reporting names and the number of children to the Program Director on a daily basis
- Maintaining weekly food partnerships by collecting and reporting necessary data each day
Cashier
Victoria's Secret & PINK
04.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Manager
Chic-Fil-A
06.2019 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Social Work - Social Work
Tennessee State University
Nashville, TN05-2026
Skills
- Staff supervision
- Staff scheduling
- Scheduling coordination
- Event logistics
- Customer service
- Team leadership
- Time management
Certification
- Bartending and Mixology,ABC Bartending School 2024,December
Timeline
Site Coordinator
Preston Taylor Ministries
08.2024 - Current
Cashier
Victoria's Secret & PINK
04.2023 - 08.2024
Manager
Chic-Fil-A
06.2019 - 08.2024
Bachelor of Social Work - Social Work
Tennessee State University
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