Corinne Fontana Smith

• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Maintain clean and organize dining areas to uphold restaurant hygiene standards.
• Answer customers' questions, recommend items, and recorded order information.
• Process orders and send to kitchen employees for preparation.
• Strategically time check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Monitor patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Print dining checks with total due, collect payment and offer receipts to complete transactions.
• Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Display enthusiasm and promote excellent service to customers, successfully increasing referrals, and walk-in business.

• Greet clients and pets in the examination rooms, take SOAP notes and communicate information to veterinarian
• Fear free restraint of animals for examinations and to get samples for testing, vaccination, catheters, IV fluids and various other injections and processes
• Place catheters, draw blood from cephalic, saphenous, femoral and jugular veins
• Perform requested diagnostics on Idexx laboratory machines such as bloodwork, urinalysis, heartworm tests, parvo and Triple snap tests as well as other testing like fecals and ear cytologies.
• Set up and take xrays on Fovea digital system
• Fill medications, controlled and non controlled as well as log controlled medications in VetSnap
• Clip and clean wounds
• Keep detailed records of animal treatments and medications in Cornerstone
• ICU technician for hospitalized patients, monitor vital signs and provide nursing care for said patients
• Administer injections, oral medications and topically applied medications prescribed by veterinarian.
• Maintain clean and safe animal cages and runs for hospitalized animals
• Take incoming emergency calls, as well as provide customer support to clients, answering questions and addressing concerns
• Clean, sterilize and maintain surgical instruments and equipment
• Assist veterinarians with euthanasia of animals as well as prepare deceased animals to be taken home by owner or to be picked up by Pet Angel for cremation services

• Cultivated warm relationships with regular customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Served food and beverages promptly with focused attention to customer needs.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Answered customers' questions, recommended items, and recorded order information.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

I only worked here for a couple of months as I did not feel comfortable with their way of doing business or their veterinary practices

• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Provided customer support to clients, answering questions and addressing concerns.
• Educated clients on post-surgical care and nutrition.
• Prepared animals for surgical procedures.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Assisted with spays and neuters
• Dismissed animals and took payment

This was my first job in a veterinary facility. I started in the kennel giving baths, feeding, cleaning and providing general animal care and eventually transitioned to learn the basics of veterinary assisting.