Cornelio Abella
Memphis
Summary
Dynamic customer service professional with a strong work ethic and exceptional guest engagement skills, honed at GEICO. Proven ability to enhance customer satisfaction and streamline processes, while effectively managing inventory and cash handling. Recognized for resolving issues efficiently and fostering a collaborative team environment.
Overview
11
11
years of professional experience
Work History
Server
Los Cabos Mexican Bar & Grill
Memphis, TN
05.2025 - Current
- Provided exceptional customer service to ensure positive dining experiences.
- Assisted in food preparation and presentation to maintain quality standards.
- Learned and operated point-of-sale system efficiently for order processing.
- Collaborated with team members to optimize workflow during peak hours.
Customer Service Representative
GEICO, Government Employees Insurance
12.2022 - 08.2023
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed policy updates, ensuring data integrity and compliance with company standards.
- Collaborated with team members to enhance customer experience and streamline processes.
Service Representative/Lead
24 Hour Fitness
06.2016 - 03.2019
- Assisted members with inquiries regarding services and membership options.
- Provided exceptional customer service, enhancing member satisfaction and retention.
- Resolved member complaints efficiently, ensuring positive experiences at the facility.
- Guided new members through onboarding processes and facility orientations.
Team Member/Shift Supervisor
KFC
09.2014 - 06.2016
- Prepared and assembled food items according to KFC standards for quality and presentation.
- Operated kitchen equipment safely, ensuring compliance with health and safety regulations.
- Maintained cleanliness of workstations, contributing to a hygienic environment for food preparation.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
Education
High School Diploma -
Montgomery Senior High School
San Diego, CA06.2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Inventory management
- Task prioritization
- Multitasking and organization
- Team member support
Timeline
Server
Los Cabos Mexican Bar & Grill
05.2025 - Current
Customer Service Representative
GEICO, Government Employees Insurance
12.2022 - 08.2023
Service Representative/Lead
24 Hour Fitness
06.2016 - 03.2019
Team Member/Shift Supervisor
KFC
09.2014 - 06.2016
High School Diploma -
Montgomery Senior High School