Corrin Calvert

• Manage a portfolio of maintenance cases, service requests, and work orders with varying priority. (D365 CRM)
• Provide constant availability and customer service through phone, chat, email, messenger, and service tickets.
• Assigned and scheduled work orders to internal or external resources, with timely instructions to vendors, ensuring efficiency.
• Accurately diagnosed maintenance problems, identified solutions, and calculated costs.
• Empathetic and patient when communicating with residents.

• Continuously monitor CCTV, alarm, intrusion, and panic systems to promptly assess and direct response
• Control and monitor access for employees and visitors
• Coordinate with law enforcement, management, and first responders.
• Effectively communicate with security personnel, management, external agencies, and the public to provide updates, and resolve issues.

• Resolved technical issues with alarm panels, access control, smart home systems, cameras, and apps through phone, chat, and email.
• Provided patient, empathetic customer service
• Guided customers through setup and diagnostics, ensuring system functionality and customer confidence.
• Identified when issues required escalation or belonged to another department, ensuring accurate routing and collaboration.
• Prioritized and followed through on service cases
• Created and managed accounts in Alarm.com, and processed cases in Microsoft Dynamics 365 with detailed documentation.

• I successfully managed high volumes of inbound calls, blending customer service with a sense of urgency.
• I efficiently diagnosed customer issues and directed them to the appropriate solutions.
• High Producer, averaged ~100 cases per day with expert customer service.
• Maintained high customer satisfaction through efficient handling
• Followed SOP and gained security clearance with DOD.
• Demonstrated strong skills with customer complaints and inquiries.
• Acted as a liaison through a merger, ensuring seamless customer support throughout the transition.

• In my role at Store Opening Solutions, I efficiently managed inventory and database operations, released orders promptly, prepared reports, and responded to client emails.

S U P E R V I S O R

In my role as a Shift Supervisor at C.O.P.S. Monitoring, I led employee training sessions, conducted performance evaluations, and collaborated with managers to enhance operational processes.

S H I F T L E A D

During my time as Shift lead, I supported team productivity by answering questions and intercepting errors.

D I S P A T C H E R

In my role as a Dispatcher at C.O.P.S. Monitoring, I managed alarms following standard procedures, notified local authorities promptly, and documented information accurately.