Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corrine Hooker

Memphis

Summary

Motivated and detail-oriented professional with a strong background in customer service and warehouse fulfillment. Experienced in managing inbound and outbound shipments, processing high-volume orders, and providing timely, solutions-focused support to customers. Adept at using RF scanners, inventory systems, and CRM tools to ensure accuracy and efficiency. Recognized for strong work ethic, adaptability, and the ability to perform under pressure while maintaining excellent communication and service standards.

Overview

14
14
years of professional experience

Work History

Receiver

Medtronic
07.2022 - 07.2025
  • Received, inspected, and verified incoming shipments against purchase orders and packing slips.
  • Accurately recorded shipment data and updated inventory systems to maintain stock accuracy.
  • Labeled and organized products for proper storage and distribution throughout the warehouse.
  • Reported and documented any discrepancies, damages, or shortages in deliveries to supervisors.
  • Maintained a clean and orderly receiving area in compliance with safety and operational standards.
  • Collaborated with warehouse and purchasing teams to ensure smooth inventory flow and timely restocking.

Processor/Picker

NIKE
04.2020 - 06.2022
  • Accurately picked, packed, and shipped high-volume customer orders using RF scanners and WMS software.
  • Verified product quality and order accuracy to ensure customer satisfaction and reduce returns.
  • Maintained productivity goals in a fast-paced, team-driven warehouse environment.
  • Followed safety procedures, inventory control standards, and fulfillment protocols.
  • Supported inventory audits, cycle counts, and restocking as needed.

customer service representative

OrthoSouth
12.2018 - 03.2020
  • Documented caller information with precision, capturing telephone numbers, patient names, and message details.
  • Maintained professional standards in written communication across phone notes and emails.
  • I’ve Routed completed phone notes and live callers to the appropriate staff member in a timely manner, working quickly and efficiently to increase productivity
  • Answered telephone calls professionally and pleasantly, using a caring and compassionate tone of voice
  • Followed guidelines to identify and escalate urgent communications.
  • Maintained a current knowledge of clinic employees and their role
  • Followed internal guidelines on confidentiality and adhered to HIPAA regulations.
  • Completed various assigned duties.

Call Center Customer Service Representative

Sitel DirectTV
01.2013 - 11.2018
  • Provided exceptional customer service by resolving issues related to DIRECTV programming, equipment malfunctions, billing concerns, and service inquiries—ensuring each customer received a personalized and efficient solution.
  • I communicated clearly and professionally with customers via phone, using active listening and problem-solving skills to de-escalate concerns and build trust.
  • Collaborated with team members and supervisors to share feedback and develop strategies that improved call center performance and customer satisfaction scores.
  • Actively participated in team meetings, offering suggestions for improving procedures and sharing successful troubleshooting techniques with peers. helped train and mentor new hires by walking them through customer service protocols, company systems, and customer interaction standards.
  • Held Documentation for all customer interactions in internal systems, ensuring accurate records were maintained for future reference and quality assurance.
  • Remained up-to-date on product knowledge, service updates, and promotional offers to better inform and assist customers.

Call Center Representative II

Remex
08.2011 - 2013
  • Handled incoming customer calls, providing accurate and timely responses to questions, concerns, and account-related issues.
  • De-escalated challenging situations with dissatisfied customers by offering patient, solution-focused support.
  • Conducted outbound calls to inform clients about new products, services, and updated company policies.
  • Guided customers through troubleshooting steps, website navigation, and proper use of products or services.
  • Reviewed and updated customer accounts, addressing inquiries related to billing, shipping, warranties, and more.

Education

Diploma / Ged - General Studies

Messick High School
Memphis, TN
05.2011

Skills

  • Problem Solving Under Pressure
  • Multichannel Support (Phone, Chat, Email)
  • Quality Control & Accuracy Checks
  • Order Picking & Packing
  • Fast Learning
  • Team orientation

Timeline

Receiver

Medtronic
07.2022 - 07.2025

Processor/Picker

NIKE
04.2020 - 06.2022

customer service representative

OrthoSouth
12.2018 - 03.2020

Call Center Customer Service Representative

Sitel DirectTV
01.2013 - 11.2018

Call Center Representative II

Remex
08.2011 - 2013

Diploma / Ged - General Studies

Messick High School

Similar Profiles

CREATE PROFILE
Corrine Hooker