Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corrine Roberts

Murfreesboro,TN

Summary

Committed to delivering exceptional service, I leverage technical support skills to educate clients and foster loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Conduent
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Transworld Systems Inc.
05.2021 - 05.2024
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.

Cashier Assistant

Walmart
06.2021 - 10.2022
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.

Warehouse Worker

Paper Chef
07.2020 - 06.2021
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.

Call Center Representative

Drake Systems Inc.
04.2018 - 07.2020
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Crew Trainer

McDonald's
04.2014 - 11.2019
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Education

Stewart’s Creek High School
Murfreesboro, TN
05.2016

Skills

  • Conflict resolution
  • De-escalation techniques
  • Technical support
  • Account updating
  • Customer education
  • Call management

Timeline

Customer Service Representative

Conduent
07.2024 - Current

Cashier Assistant

Walmart
06.2021 - 10.2022

Customer Service Representative

Transworld Systems Inc.
05.2021 - 05.2024

Warehouse Worker

Paper Chef
07.2020 - 06.2021

Call Center Representative

Drake Systems Inc.
04.2018 - 07.2020

Crew Trainer

McDonald's
04.2014 - 11.2019

Stewart’s Creek High School

Similar Profiles

CREATE PROFILE
Corrine Roberts