Advise students with multiple options on applying for state, federal, and private financial aid
Social Media Associate
Lyft, Inc.
06.2019 - 04.2023
Represent Lyft's voice on social media and other digital channels while exercising impeccable judgment as Lyft's representative
Proactively solve issues and foster trust with Lyft drivers and riders through brand engagement
Collaborate cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support
Collection Representative
Internal Revenue Service
12.2013 - 12.2018
Communicated with individual taxpayers, their representatives, professional stakeholders, and other government officials
Completed contacts, which included conducting personal or telephone interviews with a wide range of individuals who have varying degrees of understanding and provided full explanations on specific inquiries
Responded to a wide range of inquiries involving laws, rules and regulations
Elicited sensitive, personal and financial information
Guided individuals on what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes
ESL Teacher
Hunan Agricultural University
08.2011 - 12.2013
Taught English as a Second Language, Speech, and Freshman Seminar to undergraduate students for a Chinese University
Education
P.h.D. ABD - Communication
Liberty University
Lynchburg, Virginia
05-2026
Master of Public Administration - Public Administration
Tennessee State University
Nashville, Tennessee
05.2015
Bachelor of Science - Political Science
Middle Tennessee State University
Murfreesboro, Tennessee
05.2011
Certification
TESOL Certification
Timeline
Financial Aid Counselor
Nashville State Community College
08.2023 - 08.2025
Adjunct Instructor
Volunteer State Community College
01.2021 - Current
Adjunct Instructor
University of the People
06.2020 - Current
Poll Official
Davidson County Election Commission
06.2019 - Current
Social Media Associate
Lyft, Inc.
06.2019 - 04.2023
Collection Representative
Internal Revenue Service
12.2013 - 12.2018
ESL Teacher
Hunan Agricultural University
08.2011 - 12.2013
Master of Public Administration - Public Administration