Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
Work History
Account Strategist
Coca Cola Bottling Co Consolidated
La Vergne
06.2024 - 06.2025
Developed and implemented strategies to increase customer retention rates.
Managed budget allocation across multiple channels to maximize efficiency.
Reviewed competitors' activities in order to identify new opportunities.
Collaborated with cross-functional teams to ensure successful campaign execution.
Established overall marketing and go-to-market strategy, budgets and goals.
District Sales Manager
Coca Cola Bottling Co Consolidated
La Vergne
05.2022 - 05.2024
Recruited new members for the sales team when needed according to established criteria.
Evaluated individual store performance against budget projections using analytics software tools.
Resolved customer complaints quickly while maintaining strong relationships with clients.
Maintained relationships with key accounts within the district in order to facilitate repeat business opportunities.
Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
Monitored inventory levels at retail outlets within the district in order to ensure adequate stock availability for customers.
Merchandising Manager
Coca Cola Bottling Co Consolidated
La Vergne
04.2019 - 05.2022
Conducted regular visits to stores in order to monitor stock levels, customer service standards and employee engagement.
Developed and implemented merchandising strategies to increase sales and profits.
Identified potential opportunities for growth within existing markets or new markets.
Trained, supervised and evaluated staff to optimize their performance levels.
Education
Associate of Applied Science - Business Administration and Management
Community College of The Air Force
Montgomery, AL
04-2000
Skills
Team management
Brand development
Attention to detail
Self motivation
Affiliations
Served in the United States Air Force Oct 1996 to May 2001.
Volunteer at local church as Bible school teacher and Youth Coordinator
Accomplishments
Good Conduct Service Medal United States Air Force.
Graduated Leadership School for US Military May 2000
Timeline
Account Strategist
Coca Cola Bottling Co Consolidated
06.2024 - 06.2025
District Sales Manager
Coca Cola Bottling Co Consolidated
05.2022 - 05.2024
Merchandising Manager
Coca Cola Bottling Co Consolidated
04.2019 - 05.2022
Associate of Applied Science - Business Administration and Management