Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certifications And Additional Training
Leadership And Achievements
Certification
Timeline
Generic

Courtland Douglas

Antioch

Summary

Results-driven Sales & Behavioral Health Professional with a strong background in customer acquisition, account management, and patient care. Proven ability to build rapport, drive sales, and support individuals in high-pressure environments. Seeking a high-impact role where I can leverage my expertise in communication, problem-solving, and relationship management to contribute to business growth and client success.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Representative

AT&T
04.2023 - 05.2024
  • Generated X% increase in customer acquisitions through direct outreach and product demonstrations
  • Managed a portfolio of X+ accounts, ensuring high customer retention and satisfaction
  • Ranked as a Top Sales Representative for exceeding sales targets by X%

Behavioral Health Specialist

Vanderbilt Psychiatric Hospital
01.2022 - 11.2023
  • Assisted X+ patients per shift, ensuring smooth intake and crisis intervention support
  • Conducted 1:1 patient monitoring, ensuring safety and compliance with hospital protocols
  • Managed meal distribution and inventory, maintaining 100% adherence to dietary schedules

Psychiatric Technician

Middle Tennessee Mental Health Institute
05.2021 - 12.2022
  • Provided compassionate care for X+ individuals with mental illnesses, fostering a safe recovery environment
  • Enforced safety protocols, reducing incidents by X% and ensuring staff and patient security
  • Built trusting relationships with patients, promoting cooperation and therapeutic progress

Education

Bachelor of Science - Psychology

University of Tennessee
01.2018

General Studies Diploma -

Mt. Juliet High School
01.2014

Skills

  • Direct Sales
  • Account Management
  • Customer Service
  • Crisis Intervention
  • Patient Support
  • Safety Protocols
  • Critical Thinking
  • Leadership
  • Communication
  • Empathy
  • Interpersonal communication skills
  • Customer relationship building
  • Customer relations
  • Customer service

Accomplishments

  • Managed 600 opportunities per month.
  • Achieved 12-20 sales/month by completing 2-3 follows up/referrals a week with accuracy and efficiency.

Certifications And Additional Training

  • [Any relevant certification]
  • [CPR/First Aid (if obtained)]
  • [Sales or Mental Health Training Courses]

Leadership And Achievements

  • College Athlete | Competed in Track & Football (2014 - 2016)
  • Football Team Captain | Led and mentored teammates
  • Track Team Member | Developed discipline, teamwork, and resilience

Certification

  • LinkedIn Certified Professional—Sales Navigator - LinkedIn Learning.
  • Salesforce Certified Administrator - Salesforce.
  • Tennessee Driver's License

Timeline

Sales Representative

AT&T
04.2023 - 05.2024

Behavioral Health Specialist

Vanderbilt Psychiatric Hospital
01.2022 - 11.2023

Psychiatric Technician

Middle Tennessee Mental Health Institute
05.2021 - 12.2022

General Studies Diploma -

Mt. Juliet High School

Bachelor of Science - Psychology

University of Tennessee
Courtland Douglas