Courtney Aronhalt
Decatur
Summary
Dynamic professional with extensive experience in diverse corporate environments, demonstrating exceptional organizational skills and a strong drive for efficiency and quality. Proven ability to adapt to evolving policies and procedures while effectively managing customer interactions and swiftly resolving issues. Committed to building robust customer relationships through effective communication and empathy, resulting in high levels of customer satisfaction and loyalty. Recognized for a collaborative approach that fosters teamwork and consistently achieves positive outcomes, complemented by reliable problem-solving capabilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative BlueCare / Claims Expert
BlueCross BlueShield of TN
02.2020 - Current
- Processing various claims: DME, Prosthetic, Medical, Inpatient, and Outpatient
- Data entry from claim forms to system to ensure information is crossed over adequately.
- Working reports with over 100 claims as a daily task when assigned.
- Assisting other departments as needed with backlogs as needed.
- Closely monitoring quality changes for prompt response to actions related to workload.
- Operating tasks through various companies provided tools including Knowledge Center
- Ability to meet performance requirements and goals routinely.
- Handling multiple claims at one time to ensure all claims involved are handled accordingly.
- Maintaining adequate timeliness to ensure policy and procedures are completed to the best of ability with accuracy.
Lead Resident Care Coordinator / Personalized Living Scheduler
Brookdale Mount Vernon/ Lake Port Square
09.2016 - 02.2020
- Managing weekly intake orders
- Conducting weekly audits for housekeeping, laundry, care associates, and chemicals
- Scheduling adequately based on resident needs and functions
- Filling requests from associates for time off, complaints, and recommendations
- Communicating with family for resident needs and wants
- Assisting residents with daily functions such as bathing, dressing, meals serve and clean up, laundry, bed making, bathroom assistance, and activities
- Marketing potential prospects to join our compassionate care team
- Organize and maintain adequate files
- Conducting daily claiming and billing techniques
- Quickly identified issues along with resolutions promptly
- Selecting interviewees for employment along with scheduling interviews
- Manage weekly and monthly invoices
- Assist with Marketing events to promote our rewarding services to residents
- Communicate closely with multiple directors in other departments to enable adequate communication to ensure our residents are getting absolute best care.
Education
High School Diploma -
Tavares, FL01.2008
Skills
- Skilled in utilizing Facets application
- Experienced with Microsoft Office applications
- Advanced Microsoft Word capabilities
- Excel data analysis
- Exceptional organizational skills
- Proficient in prioritizing tasks
- Accounting records oversight
- File system upkeep
- Strong focus on accuracy
- Effective written communication
- Quick keyboard proficiency
- Quick to adjust to changing circumstances
- Strategic issue identification
- Proficient in maintaining focus under pressure
- Accurate record management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
Timeline
Customer Service Representative BlueCare / Claims Expert
BlueCross BlueShield of TN
02.2020 - Current
Lead Resident Care Coordinator / Personalized Living Scheduler
Brookdale Mount Vernon/ Lake Port Square
09.2016 - 02.2020