Precious Smith
Memphis
Summary
Results-oriented customer service expert with a focus on collaboration and efficiency. Demonstrated success in resolving client issues and training staff, contributing to improved customer satisfaction and team performance.
Overview
5
5
years of professional experience
Work History
Executive Customer Representative
Sedgwick Claims Management
8125 Sedgwick Way, Memphis, TN 38125
05.2025 - Current
- Assisted clients with inquiries, resolving issues efficiently and enhancing customer satisfaction.
- Managed claim submissions, ensuring accuracy and compliance with company policies.
- Collaborated with internal teams to streamline communication and expedite claims processing.
- Documented customer interactions in CRM system, maintaining up-to-date records for reference.
Sales Consultant
On Time Access Control
4300 Jeffrey Street, Millington, TN 38053
02.2021 - Current
- Developed and maintained strong client relationships, enhancing customer satisfaction and loyalty.
- Conducted market research to identify new sales opportunities and target demographics effectively.
- Collaborated with cross-functional teams to streamline sales processes and improve overall efficiency.
- Trained and mentored junior sales staff, fostering professional growth and team cohesion.
Customer Service Representative
CVS Pharmacy
Work From Home Job
09.2024 - 05.2025
- Assisted customers with inquiries and provided product information to enhance satisfaction.
- Resolved customer complaints effectively, ensuring timely follow-up and resolution.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to maintain awesome guest service and accurate as well as effective customer service outcome.
Education
Associate of Applied Business -
Colorado Technical University
Colorado Springs, CO04.2025
High School Diploma -
Wooddale High School
Memphis, TN05.2012
No Degree -
Middle Tennessee State University
Murfreesboro, TN05.2016
Skills
- Exceptional communication
- Strong negotiation
- Microsoft experience
- Advanced team leadership knowledge
Timeline
Executive Customer Representative
Sedgwick Claims Management
05.2025 - Current
Customer Service Representative
CVS Pharmacy
09.2024 - 05.2025
Sales Consultant
On Time Access Control
02.2021 - Current
Associate of Applied Business -
Colorado Technical University
High School Diploma -
Wooddale High School
No Degree -
Middle Tennessee State University