Courtney Douglass
Chattanooga,TN
Summary
Focused and reliable Bartender and/or Server, bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Delivery Driver
Self-employed Via Door Dash and Uber Eats
07.2022 - Current
- Developed and maintained professional relations between customer, store personnel, and company.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Cocktail Server and Dining Room Server
Big River Grille & Brewing
11.2020 - 07.2022
- When working cocktail service, maintained an inside section and outside patio of first-come/first-serve tables that was approximately 30 tables usually alone except on weekends.
- Anticipated guest needs and provided proactive service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by upselling higher-end products to customers.
- Requested to personally serve large groups/banquets, especially during holidays. Handled everything from setup of tables, drinks, orders, putting orders up to 100+ into POS in a manner that does not overwhelm kitchen staff.
- Worked with other team members on large parties when necessary due to number of guests. Coordinated taking and entering orders as well as delivering meals, desserts, and handling payment information.
Day Shift Bar Manager and Bartender
Chattanooga Billiard Club
08.2017 - 11.2019
- Kept regulars coming back again and again by predicting their needs from experience and making them feel like they were family. (It is a privately owned dive bar)
- Upsold daily specials and beverage promotions to exceed daily sales goals
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Counted and recorded inventory for 3 bars, 4 liquor closets, 3 walk-in coolers, and 1 wine cellar every week on Mondays.
- Addressed customer complaints with a professional demeanor and used communication and problem-solving skills to resolve issues.
Head Bartender and Trainer
Applebee's Neighborhood Bar & Grill
08.2016 - 02.2019
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation, and memorizing drink orders to promote loyalty.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained and mentored 30+ new personnel hired to fulfill various roles in FOH.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained impeccably clean, attractive, and well-stocked bar area.
Education
Associate of Science - Health Information Management
Chattanooga State Community College
Chattanooga, TN05.2010
Skills
- Transaction processing
- Service excellence
- Beverage crafting
- Committed team contributor
- Customer engagement
- Safe food handling
- Rapid learner
- Customer-focused service assistance
- Attention to detail
- Guest needs analysis
- Regulatory health standards adherence
- Safe alcohol distribution
Certification
- TABC server permit - 02/2024 - 02/2029
- ServSafe Food Handler Certification - 10/2024 - 10/2027
Timeline
Food Delivery Driver
Self-employed Via Door Dash and Uber Eats
07.2022 - Current
Cocktail Server and Dining Room Server
Big River Grille & Brewing
11.2020 - 07.2022
Day Shift Bar Manager and Bartender
Chattanooga Billiard Club
08.2017 - 11.2019
Head Bartender and Trainer
Applebee's Neighborhood Bar & Grill
08.2016 - 02.2019
Associate of Science - Health Information Management
Chattanooga State Community College
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