Courtney Draper
Sevierville
Summary
Highly skilled and experienced sales manager with a proven background supporting financial growth and promoting operational productivity
Overview
20
20
years of professional experience
Work History
Sales Representative
Travel and Leisure
10.2024 - Current
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Legal Assistant
Shults Law Office
03.2023 - 10.2024
- Assisted attorneys in preparing legal documents and case files
- Conducted legal research to support case preparation and strategy development
- Managed scheduling of court dates, meetings, and client consultations
- Drafted correspondence and maintained communication with clients and opposing counsel
- Organized and maintained electronic filing systems for easy access to case information
- Reviewed discovery materials for relevance and compliance with legal standards
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
Sales Representative
Arcadia Resorts
11.2022 - 06.2023
- Developed strong product knowledge to provide informed recommendations to customers.
- Assisted in maintaining inventory accuracy through regular stock checks and updates.
- Cultivated positive relationships with clients, enhancing customer loyalty and repeat business.
- Executed daily sales strategies, adapting approaches based on customer feedback and behavior.
- Trained new team members on effective sales techniques and company policies.
- Provided exceptional post-sale support, addressing customer inquiries and resolving issues promptly.
Sales Manager
Westgate Smoky Mountain Resort
01.2012 - 2021
- Spearhead sales growth across all channels of operation and work to promote quantifiable sales expansion. Collaborate closely with sales representatives to drive sales volume and improve operational productivity.
- Selected Contributions:
- Recognized for turning over high-volume sales and closing key sales deals.
- Committed to improving guest satisfaction by exceeding individual expectations and personally working to resolve any issues.
- Successfully achieved sales of over $5M within one year.
Front Desk and Booking Manager
The Lodges
01.2011 - 01.2012
- Collaborated closely with guests checking in for timeshare tours to provide quality directions to hotel and cabins. Personally logged hundreds of reservations per week to drive productivity and ensure effective desk maintenance.
- Selected Contributions:
- Maintained dynamic relationships with various hotels and cabin rental companies to expedite workflow and drive booking volume.
- Recognized for driving quantifiable operational growth and improving work efficiency.
Bookkeeping and Proof Operator
Sevier County Bank
01.2006 - 01.2009
- Effectively balanced tellers’ work from all branches in order to expedite billing and improve bookkeeping. Charged with personally posting payments from insurance providers and coordinating department operations. Worked closely with customers to release monthly bank statements.
Education
General Studies
Walters State Community College
Morristown, TN05.2006
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales presentations
- Sales closing
- Client service
- Objection handling
Key Qualifications
- Consistently improve operational efficiency and drive sales volume through effective leadership.
- Committed to providing quality customer support and achieving all sales targets.
- Demonstrate expertise spanning banking, financial assessment, and sales management.
Timeline
Sales Representative
Travel and Leisure
10.2024 - Current
Legal Assistant
Shults Law Office
03.2023 - 10.2024
Sales Representative
Arcadia Resorts
11.2022 - 06.2023
Sales Manager
Westgate Smoky Mountain Resort
01.2012 - 2021
Front Desk and Booking Manager
The Lodges
01.2011 - 01.2012
Bookkeeping and Proof Operator
Sevier County Bank
01.2006 - 01.2009
General Studies
Walters State Community College