Courtney Dubose
Knoxville
Summary
Dynamic professional with a proven track record at Tennessee Orthopedic Alliance, enhancing patient care and streamlining operations. Excelled in employee onboarding and developed empathetic patient relationships, achieving service excellence. Skilled in multitasking and exceptional communication, I led initiatives that significantly improved customer engagement and operational efficiency at AS Revival - Altard State.
Overview
3
3
years of professional experience
1
1
Certification
Work History
PT Clerical Float
Tennessee Orthopedic Alliance
03.2024 - Current
- Assisted with onboarding of new employees.
- Successfully scheduled from Pre op and New patient call list at all clinics.
- Created New documents such as Petty Cash Logs and Checklist to ensure highest function during the office day..
- Prepared and edited patient charts to produce precise, accurate and professional communication.
- Provided support in obtaining records from outside sources to complete chart for patient care.
- Developed highly empathetic patient relationships and focused on exceeding service standard goals.
- Provided backup support for leadership
Guest Engagement and Operations Lead
AS Revival - Altard State
05.2022 - 06.2024
- Captured new customers by optimizing a Guest Engagement Binder and contacting them as we had sales and new product personally
- Opened and Closed multiple Locations including - Altard State Flagship Store, Tullabee, and my home store A.S Revival
- Took a business Trip to Boston, MA to help recover a struggling store.
- Set up for the Grand Opening of the New Athletic Store - A.S Revival 2023
- Helped Assist in Weekly meetings to develop better KPIs and customer service
- Trained and Developed Customer Relations to met 100% Voice of the Guest surveys
- Mentored Brand Reps into future leaders
- Created Games and activities to keep Employees Happy to serve
- Communicated with Buyers and Presidents of the New Sister store to Build a store for the customer
- Helped organize private events in store, including but not limited to, UT Althetic teams
Education
Associate of Science - Physical Therapy
South College
Knoxville, TN12-2024
Skills
- Employee onboarding
- Scheduling appointments
- Performance tracking
- Complaint resolution
- Decision-making
- Key holder experience
- Clerical support
- Multitasking and organization
- Medical terminology
- Punctuality and reliability
- Problem-solving
- Exceptional communication
- Guest orientation
Certification
CPR Certified through American Heart Association - Card #256015738771
Timeline
PT Clerical Float
Tennessee Orthopedic Alliance
03.2024 - Current
Guest Engagement and Operations Lead
AS Revival - Altard State
05.2022 - 06.2024
Associate of Science - Physical Therapy
South College
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