Courtney Finley
Chattanooga,TN
Summary
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
17
17
years of professional experience
Work History
Coach
T-Mobile
Chattanooga, TN
07.2018 - 01.2026
- Developed training programs to enhance team performance and drive customer satisfaction.
- Lead new experts, fostering skill development and promoting effective communication.
- Implemented process improvements, resulting in streamlined operations and increased efficiency.
- Analyzed performance metrics to identify trends and recommend strategic adjustments.
Patient Transport Attendant
Sodexo USA
Chattanooga, TN
07.2017 - 12.2017
- Ensured safe and timely transportation of patients to various departments.
- Assisted nursing staff by providing logistical support during patient transfers.
- Maintained cleanliness and organization of transport equipment and areas.
- Communicated effectively with medical personnel regarding patient needs and conditions.
Call Analyst
Wilkins Research
Chattanooga, TN
07.2017 - 12.2017
- Analyzed complex datasets to identify trends and provide actionable insights for strategic decision-making.
- Developed and implemented analytical models to enhance forecasting accuracy and improve operational efficiency.
- Collaborated with cross-functional teams to streamline reporting processes and ensure data integrity across platforms.
- Conducted comprehensive market research to support business development initiatives and inform product strategy.
DirecTV Represenatative
Convergys
Chattanooga, TN
01.2009 - 01.2011
- Handled customer inquiries and resolved issues, ensuring high satisfaction levels.
- Utilized CRM software to track interactions and manage customer accounts effectively.
- Trained new representatives on company policies and customer service best practices.
- Collaborated with teams to streamline communication processes, enhancing operational efficiency.
Education
Bachelor of Science - Business
East Tennessee State University
Johnson City, TNBachelor of Science - Business
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
21st Century School
Chattanooga, TN05-2008
Skills
- Effective communication
- Staff management
- Complex Problem-solving
- Staff development
- Analytical thinking
- Policy Enforcement
- Conflict resolution
- Verbal and written communication
- Data analytics
Accomplishments
- Recipient of the peer-nominated Peak Achievement Award.
- Ranked in the top 30% nationally among T-Mobile customer care teams consistently over one year.
Timeline
Coach
T-Mobile
07.2018 - 01.2026
Patient Transport Attendant
Sodexo USA
07.2017 - 12.2017
Call Analyst
Wilkins Research
07.2017 - 12.2017
DirecTV Represenatative
Convergys
01.2009 - 01.2011
Bachelor of Science - Business
East Tennessee State University
Bachelor of Science - Business
Chattanooga State Community College
High School Diploma -
21st Century School