Courtney Genovesi
Nashville,TN
Summary
I have recently moved to Nashville, TN at the start of the year 2023 in hopes of finding a liquid career that brings joy and happiness as well as stability and ability to grow. Taking pride in hard work and the ability to never give up going after what is to be achieved. Having immense experience in customer relations and goal-oriented while also being, a collaborative team member with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Bartender
Whiskey River Saloon
02.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Realtor
Marshall Reddick
01.2020 - 03.2023
- Finding home for 20-30 applicants per month
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Maintained connections with clients to encourage repeat business and referrals.
Assistant Manager
Starbucks
10.2016 - 01.2020
- Increasing store function of speed and quality of service through a new functioning procedure by 40%
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Defined clear targets and objectives and communicated to other team members.
Education
Larson Real Estate School
Fort Myers, FL03.2020
GED -
Lee County GED
Fort Myers, FL02.2020
Skills
Starting my first job in the restaurant business has set me up for success in all aspects Starting as a hostess and moving up the ladder from the bottum before switching job routes, i learned everything from exceptional customer service skills to quick and precise decision making Listed before are skills i take pride in and work on improving everyday
- Customer Relations
- Product and Service Solutions
- Conflict Resolution Techniques
- Customer-Focused
- Positive and Constructive Feedback
- Problem-Solving
- Customer Relationship Management Software (CRM)
- Research and Due Diligence
Timeline
Bartender
Whiskey River Saloon
02.2023 - 10.2023
Realtor
Marshall Reddick
01.2020 - 03.2023
Assistant Manager
Starbucks
10.2016 - 01.2020
Larson Real Estate School
GED -
Lee County GED
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