Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Guerber

Smyrna

Summary

Dynamic operations leader with a proven track record at The Home Depot Inc, enhancing operational efficiency and customer engagement. Skilled in staff training and inventory management, I implemented process improvements that boosted team performance and reduced stockouts. Recognized for adaptability and critical thinking, driving exceptional results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Operations Assistant Store Manager

The Home Depot Inc
02.2024 - Current
  • Assisted in daily operations to ensure adherence to safety protocols and operational standards.
  • Supported team in managing inventory levels and maintaining accurate stock records.
  • Learned to operate key software systems for tracking orders and processing shipments.
  • Adapted quickly to new tasks and responsibilities within dynamic work environment.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to streamline workflows and improve efficiency of processes.
  • Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
  • Contributed to team meetings by sharing insights on process improvements and operational challenges.
  • Enhanced customer satisfaction by streamlining order fulfillment processes, ensuring timely delivery of products without compromising on quality standards.
  • Managed a team of operations associates, providing leadership and guidance to ensure optimal performance levels were achieved.
  • Enforced safety protocols to promote safe working environment.

Merchandising Assistant Store Manager

The Home Depot Inc
08.2021 - 02.2024
  • Assisted in managing inventory levels to ensure product availability and minimize stockouts.
  • Coordinated visual merchandising strategies to enhance product presentation and customer engagement.
  • Supported team training initiatives to improve staff performance and operational efficiency.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Implemented promotional displays that increased product visibility and drove sales growth.
  • Collaborated with management on forecasting demand for seasonal merchandise planning.
  • Monitored compliance with company policies and standards in store operations and customer service.
  • Assisted in executing daily operational tasks, ensuring a seamless shopping experience for customers.
  • Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
  • Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
  • Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
  • Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
  • Increased sales by strategically placing merchandise and creating visually appealing displays.
  • Coordinated with vendors to secure optimal pricing and delivery times for merchandise orders.
  • Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
  • Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
  • Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
  • Reduced out-of-stock instances with diligent monitoring of inventory levels and timely reordering of products.

Specialty Department Supervisor

The Home Depot Inc
09.2017 - 08.2021
  • Supervised daily operations of specialty department, ensuring compliance with safety and quality standards.
  • Trained and mentored team members, fostering skill development and enhancing departmental performance.
  • Managed inventory levels using advanced tracking systems to optimize stock availability and reduce waste.
  • Implemented process improvements that increased efficiency in workflow and reduced operational delays.
  • Collaborated with cross-functional teams to align departmental goals with overall organizational objectives.

Education

High School Diploma -

Tulare High School
Tulare, CA

Skills

  • Operational efficiency
  • Scheduling coordination
  • Procedure implementation
  • Customer engagement
  • Staff training and development
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Critical thinking
  • Effective communication
  • Adaptability and flexibility

Timeline

Operations Assistant Store Manager

The Home Depot Inc
02.2024 - Current

Merchandising Assistant Store Manager

The Home Depot Inc
08.2021 - 02.2024

Specialty Department Supervisor

The Home Depot Inc
09.2017 - 08.2021

High School Diploma -

Tulare High School
Courtney Guerber