Courtney Guerber
Smyrna
Summary
Dynamic operations leader with a proven track record at The Home Depot Inc, enhancing operational efficiency and customer engagement. Skilled in staff training and inventory management, I implemented process improvements that boosted team performance and reduced stockouts. Recognized for adaptability and critical thinking, driving exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Operations Assistant Store Manager
The Home Depot Inc
02.2024 - Current
- Assisted in daily operations to ensure adherence to safety protocols and operational standards.
- Supported team in managing inventory levels and maintaining accurate stock records.
- Learned to operate key software systems for tracking orders and processing shipments.
- Adapted quickly to new tasks and responsibilities within dynamic work environment.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline workflows and improve efficiency of processes.
- Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
- Contributed to team meetings by sharing insights on process improvements and operational challenges.
- Enhanced customer satisfaction by streamlining order fulfillment processes, ensuring timely delivery of products without compromising on quality standards.
- Managed a team of operations associates, providing leadership and guidance to ensure optimal performance levels were achieved.
- Enforced safety protocols to promote safe working environment.
Merchandising Assistant Store Manager
The Home Depot Inc
08.2021 - 02.2024
- Assisted in managing inventory levels to ensure product availability and minimize stockouts.
- Coordinated visual merchandising strategies to enhance product presentation and customer engagement.
- Supported team training initiatives to improve staff performance and operational efficiency.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Implemented promotional displays that increased product visibility and drove sales growth.
- Collaborated with management on forecasting demand for seasonal merchandise planning.
- Monitored compliance with company policies and standards in store operations and customer service.
- Assisted in executing daily operational tasks, ensuring a seamless shopping experience for customers.
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Coordinated with vendors to secure optimal pricing and delivery times for merchandise orders.
- Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
- Reduced out-of-stock instances with diligent monitoring of inventory levels and timely reordering of products.
Specialty Department Supervisor
The Home Depot Inc
09.2017 - 08.2021
- Supervised daily operations of specialty department, ensuring compliance with safety and quality standards.
- Trained and mentored team members, fostering skill development and enhancing departmental performance.
- Managed inventory levels using advanced tracking systems to optimize stock availability and reduce waste.
- Implemented process improvements that increased efficiency in workflow and reduced operational delays.
- Collaborated with cross-functional teams to align departmental goals with overall organizational objectives.
Education
High School Diploma -
Tulare High School
Tulare, CASkills
- Operational efficiency
- Scheduling coordination
- Procedure implementation
- Customer engagement
- Staff training and development
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Critical thinking
- Effective communication
- Adaptability and flexibility
Timeline
Operations Assistant Store Manager
The Home Depot Inc
02.2024 - Current
Merchandising Assistant Store Manager
The Home Depot Inc
08.2021 - 02.2024
Specialty Department Supervisor
The Home Depot Inc
09.2017 - 08.2021
High School Diploma -
Tulare High School