Courtney Ledsome
Kingsport
Summary
Dynamic and highly reliable professional with extensive experience in customer service at The Hens Pub. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Successfully managed high-volume service during events, showcasing hospitality expertise and a service-oriented mindset. Committed to maintaining cleanliness and hygiene while delivering exceptional care and support.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
15
15
years of professional experience
Work History
Bartender
The Hens Pub
01.2025 - Current
- Prepared and served a variety of beverages in a fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Engaged with customers to provide exceptional service and create a welcoming atmosphere.
- Assisted in inventory management by tracking stock levels and ordering supplies as needed.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
- Adhered to safety regulations and responsible alcohol service protocols at all times.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Etsy Shop Owner
Self Employed Web
04.2021 - 02.2025
- Managed inventory and order fulfillment, ensuring timely delivery to customers.
- Created engaging product listings using SEO strategies to enhance visibility on Etsy platform.
- Developed branding materials, including logos and packaging, to strengthen shop identity.
- Conducted market research to identify trends and optimize product offerings for target audience.
- Handled customer inquiries and feedback, fostering positive relationships and enhancing satisfaction.
- Utilized social media marketing tools to promote products and increase shop traffic effectively.
- Analyzed sales data to track performance and inform future business decisions effectively.
- Increased Etsy shop sales by implementing effective marketing strategies and optimizing product listings.
Caregiver
Self-employeed
08.2014 - 03.2021
- Provided personalized care and assistance to clients, ensuring comfort and safety in daily activities.
- Developed and implemented tailored care plans based on individual client needs and preferences.
- Assisted clients with mobility challenges, promoting independence through adaptive techniques.
- Managed medication schedules, ensuring accurate administration and adherence to prescriptions.
- Coordinated communication between clients, families, and healthcare providers to facilitate comprehensive care.
- Monitored client health indicators, promptly reporting changes to family members or medical professionals.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Certified Nursing Assistant
Onyx Corp
05.2010 - 08.2014
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop and implement patient care plans.
- Educated patients and families on health management and wellness practices.
- Maintained accurate patient records in compliance with healthcare regulations.
- Trained new staff on procedures, safety protocols, and best practices in care delivery.
- Advocated for patients' needs, enhancing overall quality of care provided.
- Streamlined communication between multidisciplinary teams to improve patient outcomes.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Education
Graduate Certificate - Nursing Assistant
Sussex Nursing
Seaford, DE06-2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Suggestive selling
- Small business operations
- Verbal and written communication
- Customer relations
- Operations management
- Client service
- Business launch
- Business management
- Sales management
- Negotiation
- Business planning
- Financial management
- Marketing
- Budget development
- Market trend awareness
- Product branding
- Profit and loss analysis
- Social media control
- Program creation and implementation
- Sales oversight
- Problem-solving
- Attention to detail
- Shipment coordination
- Package tracking
- Time management
- Elderly care
- Dependable and responsible
- Patient care
- Daily living assistance
- Housekeeping
- Strong ethics
- Meal preparation
- Flexible schedule and availability
- Dementia care
- Medical record-keeping
- Medication and appointment reminders
- Alzheimer's care
- Documentation
- HIPAA compliance
- Client documentation
- Behavior redirection
- End-of-life care
Timeline
Bartender
The Hens Pub
01.2025 - Current
Etsy Shop Owner
Self Employed Web
04.2021 - 02.2025
Caregiver
Self-employeed
08.2014 - 03.2021
Certified Nursing Assistant
Onyx Corp
05.2010 - 08.2014
Graduate Certificate - Nursing Assistant
Sussex Nursing
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